Branch Service Representative provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Being a Branch Service Representative responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. Additionally, Branch Service Representative may research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Branch Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Branch Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Responsibilities:
- Oversee the daily operations of the branch, ensuring efficient and effective functioning
- Develop and implement strategies to achieve branch goals and targets
- Manage and motivate a team of employees, providing guidance, training, and performance evaluations
- Monitor and analyze branch performance metrics, making adjustments as necessary
- Build and maintain strong relationships with customers, addressing their needs and concerns
- Ensure compliance with company policies and procedures
- Collaborate with other branch managers and departments to achieve overall organizational objectives
Experience:
- Previous experience in a leadership role, preferably as a branch manager or similar position
- Strong understanding of retail math and financial management principles
- Excellent communication and interpersonal skills, with the ability to effectively interact with customers and employees at all levels
- Proven track record of achieving sales targets and driving business growth
- Ability to analyze data, identify trends, and make informed decisions based on findings
- Knowledge of industry regulations and best practices
As a Branch Manager, you will have the opportunity to lead a team, drive business growth, and provide exceptional customer service. If you are a motivated individual with strong leadership skills and a passion for delivering results, we invite you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
Compensation package:
Schedule:
Work Location: In person
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