Branch Service Representative jobs in Worcester, MA

The Branch Claims Representative II investigates, evaluates and determines the appropriate disposition of all types of claims, with varied levels of complexity, arising out of the Company’s business. This job also provides service to agents, insureds, and others in the course of handling those claims to their conclusion. Work is performed under limited supervision.

Responsibilities

• Assemble facts, determine coverage, evaluate the amount of loss, and analyze legal liability.
• Study insurance policies, endorsements, and forms and apply coverage analysis skills.
• Demonstrate proficient knowledge of claim handling procedures and skills in claim negotiations and settlements.
• Deliver a high level of customer service to agents, insureds, and others.
• Meet with people involved with claims, sometimes outside of our office environment.
• Obtain and maintain appropriate adjuster’s license(s) as required.
• Handle claims activities and investigations by phone, mail, and occasional on-site investigations.
• Use technology-based information for reference, enter information into computer systems, and apply specialized skills, including but not limited to property estimating, auto estimating, and use of computer-based programs as tools.
• Utilize experience to devise alternative approaches to providing service, dependent upon the circumstances.