Breast Center Manager jobs in Santa Clara, CA

HERS Breast Cancer Foundation

JOB TITLE: Breast Care Specialist (BCS) – F/T or P/T Position

LOCATION: Fremont, California

SUMMARY:

This position is a unique opportunity to support post-surgical breast cancer patients.

Our nonprofit has 25 years of experience supporting Bay Area breast cancer patients by providing an array of post-surgical products that facilitate both physical and emotional healing. Products include breast prosthetics, pocketed bras, compression garments, and wigs. Our assistance programs ensure that under-served patients have access to these products. We support our work via sales, foundation grants, donations, and fundraising events.

Beyond providing products, our compassionate staff offers emotional support and strives to provide for our patients what the "HERS" in our name represents: Hope, Empowerment, Renewal, and Support. It is our goal to help patients feel understood and for HERS to be their "soft place to fall" during one of the hardest times of their lives.

One of the most important roles at HERS is that of Breast Care Specialist -- our team members who provide direct patient services. They are tasked with a unique and very fulfilling job: providing patient assessments, creating and implementing patient treatment plans, and plan management.

HERS provides training on the job. Once the Breast Care Specialist completes 120 hours of training, they will take a one-day training course and then complete a certification test. Once these steps are successfully completed, they will achieve their CFm (Certified Mastectomy Fitter) title. Our Foundation covers the cost of the training course, the certification test, and the annual renewal fee.

This position is a wonderful opportunity to provide direct patient services as well as the emotional support patients needs as they face breast cancer. The ideal candidate should approach each patient as an individual and convey a calm demeanor, patience, and compassion.

Given the diversity of our patient population, bilingual and multilingual applicants are encouraged to apply.

QUALIFICATIONS:

• Associate's Degree or Bachelor of Arts or Science (preferred)
• Mastectomy Fitter: one year of experience (preferred but not required)
• Mastectomy Fitter Certification (CMF) (preferred but not required)
• Technology competency: proficient in Microsoft Office Suite, copier/fax functions, and multi-line phones
• Customer Service: minimum one year experience
• Retail Sales: minimum one year experience
• Familiarity with (EHR) Electronic Health Records, (PMS) Practice Management Systems, and Salesforce ( preferred but not required)
• Minimum 40 WPM typing speed

CORE DUTIES AND RESPONSIBILITIES:

• Post-mastectomy assessment and fitting services utilizing an empathetic and compassionate patient-first approach
• Data Entry/Patient Charting: create comprehensive and accurate documentation of patient’s conditions and medical necessity of products
• Comprehensive knowledge of products, product care, vendors and inventory
• Knowledge and compliance with industry guidelines for physician referrals and insurance providers/requirements
• Fulfillment of Certified Mastectomy Fitter (CFm) licensing requirements (completed within 18 months)
• Communicate with medical professionals to obtain patient information, including prescription and insurance data
• Utilize computerized ordering system; includes purchasing, receiving, special orders, and accuracy of inventory records

ADDITIONAL EXPECTATIONS/RESPONSIBILITIES:

• Attention to detail and high level of organization
• Reliable, punctual work attendance
• Respectful communication style and willingness to work collaboratively
• Attendance and active participation at monthly staff meetings
• Participation in events designed to support programs and services: two annual fundraisers (spring and fall) and a minimum of two activities during October (Breast Cancer Awareness Month)
• Participation in annual physical inventory
• Compliance with all Employee Handbook requirements
• If needed, flexibility to travel to/work at satellite locations (San Leandro and Livermore)

Benefits

HERS does not offer benefits currently other than sick time and PTO (paid time off).

Job Types: Full-time, Part-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus opportunities

Application Question(s):

• Are you willing to undergo a background check?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Microsoft Word: 1 year (Required)
• Organizational skills: 1 year (Required)

Language:

• a language other than English (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person