Broker Relations Representative jobs in Chicago, IL

Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

Our Values:

Champion People - be empathetic and help create a place where everyone belongs.

Grow with purpose - Be inspired by our higher calling of improving lives.

Be Alight - act with integrity, be real and empower others.

It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

Director of Broker Relations

As the Director of Broker Relations at Alight, you will play a pivotal role in enhancing Alight's presence and value proposition within the benefits administration, navigation, and leave management space. You will be responsible for building and maintaining strong relationships with key broker firms, as well as engaging with HR tech teams and panels to ensure they understand Alight's offerings and identify opportunities for collaboration. Additionally, you will oversee the management of broker client escalations to ensure timely resolution and maintain positive relationships.

Responsibilities:

1.**Broker Relationship Management:

• Develop and execute a strategic plan to engage with key broker firms, including cultivating relationships with senior leaders and decision-makers.
• Collaborate with brokers to understand their clients' needs, challenges, and priorities related to benefits administration, navigation, and leave management.
• Act as the primary point of contact for broker firms, providing ongoing support, training, and resources to ensure alignment with Alight's offerings and objectives.

2. **Engagement with HR Tech Teams and Panels:

• Build rapport and foster relationships with HR tech teams and panels at broker firms to ensure they have a comprehensive understanding of Alight's solutions and capabilities.
• Provide education and training sessions to HR tech teams and panels to empower them to effectively identify opportunities for collaboration with Alight and refer potential clients.
• Collaborate with internal stakeholders to develop tailored messaging and materials for HR tech teams and panels, highlighting Alight's value proposition and competitive advantages.
• Manage panels and presentations at key broker firms to showcase Alight's value proposition, product capabilities, and thought leadership in the benefits administration, navigation, and leave management space.
• Coordinate with internal subject matter experts to develop compelling content and presentations tailored to HR tech teams and panels' interests and needs.
• Capture feedback and insights from panel engagements to inform product development, marketing strategies, and overall business direction.

3. **Broker Client Escalation Management:

• Oversee the management of broker client escalations, ensuring timely and effective resolution to maintain positive relationships and client satisfaction.
• Serve as a point of escalation for complex issues, working closely with internal teams to identify root causes and implement corrective actions.
• Develop and implement strategies to proactively address potential issues and minimize escalations, including identifying trends and opportunities for process improvement.

4. **Business Development Support:

• Work closely with the sales and business development teams to identify opportunities for new partnerships and revenue growth within the broker channel.
• Provide input into the development of marketing collateral, sales pitches, and other materials to effectively communicate Alight's value proposition to broker firms, HR tech teams, and panels.
• Participate in industry events, conferences, and networking opportunities to promote Alight's brand and build relationships with potential partners and clients.

5. **Qualifications:

• Bachelor's Degree or greater 5 years of sales/distribution experience through brokers and consultants.
• Experience working with National firms such as Lockton, AON, Gallagher, Mercer, USI, WTW, and USI. Must have experience leading teams and managing direct reports and a track record of success.
• Broad network across the US of regional contacts and office leaders.
• Ability to speak confidently about Health Solutions i.e. Benefits Administration in a strategic and consultative manner.
• Entrepreneurial skills with a proven track record of building strategy for a new program
• Advanced communication and relationship management skills.
• Ability to navigate complex organizations with persistence and efficiency.
• Demonstrated strategic leadership skills are key, with proven verbal and written communications skills and demonstrated ability to work effectively across internal and external organizations.
• Selected candidate must be willing to work from home with regular travel expected (minimum 30%).

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on

the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

Maximum :

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit:

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.