Broker Relations Representative establishes or maintains a business relationship with new or existing brokers. Provides commissions for brokers in an accurate and timely manner. Being a Broker Relations Representative troubleshoots all the administrative and specialized issues from brokers and clients. Handles concerns, issues and questions from brokers and customers. Additionally, Broker Relations Representative requires a bachelor's degree. Typically reports to a supervisor or manager. The Broker Relations Representative gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Broker Relations Representative typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Are you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Relations Representative. Our mission is to foster positive relationships with our customers and donors, educating them about the non-profit organizations we partner with and elevating their visibility within the community. We foster a culture of continuous learning and personal development, providing the support and resources you need to excel in your role.
In this role, you will be responsible for ensuring an exceptional customer experience by engaging with customers to understand their values, fostering open communication, and offering opportunities for donations. You will engage in daily interactions with customers, consistently upholding courtesy, professionalism, and kindness to create a positive impression. Your role also involves the management of donations, including tracking and processing new contributions, as well as promoting brand awareness initiatives. Additionally, you will be expected to skillfully handle customer complaints to enhance overall satisfaction.
Key Responsibilities of a Customer Relations Representative:
Skills and Qualities We Seek in a Customer Relations Representative:
Requirements of a Customer Relations Representative:
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