Budgeting Supervisor oversees the review of expenditures and preparation of operating budgets for various departments to ensure conformance to budgetary limits. Facilitates the analysis of overruns/underruns, actual spending and revenue, and prepares a variety of statistical reports. Being a Budgeting Supervisor may require a bachelor's degree. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Purpose :
The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates.
This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e-commerce support, in addition to providing customers with an exceptional shopping experience.
Successful connected customer supervisors are :
Team builders* Customer service champions* Detail oriented and highly organized* Excellent communication and listening skills
Minimum Eligibility Requirements :
Minimum of (1) year of customer service / cashier supervisory experience or 4 years of customer service experience* High school diploma and / or GED* Minimum of (2) years of computer experience in a work environment
Essential Job Functions :
Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store* Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out)* Lead inventory management and accuracy throughout the store* Process customer refunds and exchanges according to established guidelines* Oversee signage updates and price changes for store SKU's* Assist customers with product selection and answer product related questions* Partner with management to determine which products need SKUs, price changes and need to be returned* Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system* Review shipping and receiving documents for accuracy* Audit reports including inventory control, return of sale, and void reports* Monitor incoming and outgoing trucks logs* Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM / Store Manager and Operations Manager* Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station* Return products to the correct in store location after customer merchandise returns* Clean and stock products according to Floor & Decor's standards* Point of contact for e-commerce team members to contact regarding inventory availability in the store* Responsible for supervising inventory movement within the store* Available to open and / or close store in an effective manner
This position description is intended to describe the general nature and level of work being performed by people assigned to this job.
It is not intended to be inclusive of all duties and responsibilities and is subject to change at any time.
Benefits offered
Based on eligibility our associates may opt into benefits coverage.* 401k* Bonus opportunities at every level
Working Conditions (travel & environment)
Physical / Sensory Requirements
Ability to lift 25 pounds or more on a consistent basis.* Ability to sit, squat or stand for long periods of time. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Note : Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law.
Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
Store Hours
Monday - Friday 7 : 00 AM - 7 : 00 PM
Saturday 8 : 00 AM - 7 : 00 PM
Sunday 10 : 00 AM - 6 : 00 PM
Benefits & Rewards
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.
This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Last updated : 2024-04-05
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