Buffet Host - Casino jobs in Racine, WI

A Host is the first and last impression a guest receives in The Temporary and our outlets. Therefore, it is a critical position.

Essential Job Functions:

• Consistently following established sequence of service to provide the highest level of service to our guests

• Building and establishing a personal clientele through guest interaction, name/face recognition

• Anticipating guests needs and responding appropriately

• Greeting guests with eye contact, a smile, and a sincere welcome as soon as they enter the restaurant

• Name usage whenever possible is key

• Polite communication with guests regarding any delays or changes in their table or reservation

• Sincere farewell with a smile

• Performing all opening and closing duties daily, as assigned per shift

• Maintaining cleanliness of host area and entrances to insure a positive first impression

• Working as a team to insure the highest level of guest satisfaction

• Following all policies and procedures set forth by the company

• Following all health and safety regulations

• Communicating effectively with management and team members alike

• Maintaining the highest level of professionalism with both guests and team members

• Utilizing OpenTable for reservations and walk ins to obtain guest info

• Seating guests in a polite and efficient manner at a reasonable pace for service

• Assisting servers/bartenders/server assistants when possible to keep the flow of the dining room moving

• Responsible to comply with all managers and direct supervisor requests

EDUCATION and/or EXPERIENCE:

Preferred:

Bi-lingual a plus

CERTIFICATES, LICENSES, REGISTRATIONS:

Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

KNOWLEDGE/SKILLS/ABILITIES:

Hosts must possess a working knowledge of the systems used within our company. In particular the host must be proficient in the following:

• Opening and closing procedures

• Food knowledge

• Beverage knowledge

• OpenTable

• Phone system