Building and Grounds Supervisor supervises and trains building and grounds maintenance staff. Oversees landscaping activities, the maintenance of sidewalks and parking areas, and the removal of trash and snow. Being a Building and Grounds Supervisor maintains and monitors the operation of all utility systems such as heating, ventilating and air conditioning. May be responsible for the housekeeping staff. Additionally, Building and Grounds Supervisor, a level I supervisor is considered a working supervisor with little authority for personnel actions. Requires a high school diploma or its equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
THE POSITION IN A NUTSHELL
Sciens Building Solutions seeks a Service Team Supervisor. The Service Team Supervisor’s primary function is to manage the performance of assigned service technicians to achieve a high customer satisfaction level, ensuring they receive knowledgeable, responsive, professional, and courteous service. This person will be responsible for managing and mentoring the team members in all aspects of their assigned responsibilities, company policies, and procedures. They will report on core competencies of team members and provide recommendations to the Service Manager for training of team members. The Service Team Supervisor will respond to general service requests with the intent of using these opportunities to mentor, train, and evaluate team members.
WHAT YOU'LL BE DOING (and doing well!)
Work closely with the Service Manager to establish an environment of constant improvement.
Review and approve all weekly technician schedules developed by each coordinator.
Train staff on the use of all enabling technology platforms, such as the ERP, time management, or inspection tracking systems.
Ensure the Company meets its contractual obligations for all service contracts, emergency calls, and service requests.
Coordinate any disciplinary actions with the Service Manager.
Participate in Company-sponsored meetings, training, and other functions.
Work independently, or with others as a team, to complete all tasks and related service functions.
Review and approve service technicians timecards for accuracy.
Assist Service Manager in developing and implementing a quality service program to increase customer satisfaction.
Provide feedback to the Service Manager in establishing goals for department personnel; update and monitor on a regular basis.
WHAT WE LIKE ABOUT YOU
Familiar with fire protection codes and operations.
Strong verbal and written communication skills required due to the need for effective project skills and the ability to adapt to behavioral and cultural change.
Strong time management skills and ability to multi-task.
Strong leadership and communication skills.
Working knowledge of current NFPA 72 inspection, testing, and troubleshooting.
High school diploma or equivalent.
WHAT WE'RE BRINGING TO THE TABLE
Paid time off plan and holidays.
401(k) matching.
Short term and long-term disability.
Medical, dental, and vision plans with options.
Life insurance.
Professional career development opportunities.
Starting Rate: $40.00 per hour, may be more depending upon experience.
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0 Building and Grounds Supervisor jobs found in Fremont, CA area