Business Analytics Director manages and oversees business analytics projects and processes to provide data-driven insights related to business performance used to advise and develop strategies for operational improvements and future business initiatives. Utilizes KPIs, business performance data, industry trends, competitor intelligence, and customer information to develop analytical tools, reports, and models across the organization to inform and support decision-making. Being a Business Analytics Director consults with stakeholders to understand the business model, objectives, issues, and challenges that analytics can support. Develops standards and collection processes to support robust analytics and reporting data pipelines. Additionally, Business Analytics Director builds teams with statistical methods, modeling, analytical methodologies, and data analysis skills to support the business. Requires a bachelor's degree in finance, statistics or a quantitative field. Typically reports to a head of a unit/department. The Business Analytics Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Business Analytics Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Job Overview:
We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This role requires excellent communication skills, attention to detail, and the ability to handle customer inquiries and resolve issues in a professional and timely manner.
Duties:
- Answer incoming customer calls and emails, providing accurate information and resolving inquiries
- Assist customers with product selection, order placement, and tracking
- Process returns, exchanges, and refunds according to company policies
- Maintain customer records by updating account information and documenting interactions
- Collaborate with other departments to address customer concerns and ensure customer satisfaction
- Utilize CRM software to track customer interactions and follow up as needed
- Meet or exceed performance goals for call quality, customer satisfaction, and productivity
Experience:
- Previous experience in a customer service role is preferred
- Excellent verbal and written communication skills in English
- Ability to communicate effectively with customers from diverse backgrounds
- Strong problem-solving skills with the ability to analyze situations and provide appropriate solutions
- Proficient in data entry and navigating computer systems
- Multilingual abilities are a plus
We offer competitive compensation and benefits packages for our Customer Service Representatives. Join our team today and make a difference in our customers' experience!
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or qualifications required.
Job Types: Full-time, Part-time
Pay: $18.51 - $22.29 per hour
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Work Location: In person
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