Business Analytics Director jobs in Roanoke, VA

About this role:

Wells Fargo is seeking a Speech Analytics Business Execution Consultant in Consumer Collections and Servicing as part of Front Line Risk. Learn more about the career areas and lines of business at www.wellsfargojobs.com .

In this role, you will:

• Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives
• Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics
• Determine areas of strength or Business Execution opportunity within defined scope of work
• Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations
• Utilize independent judgment to guide moderate risk deliverables
• Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business
• Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business
• Collaborate and consult with leaders and executive management
• Provide work direction to less experienced Strategy and Execution staff
• Execute and contribute to strategic vision and management of speech analytics in regards to business and risk management
• Partner and contribute to coordination of speech analytics from intake, to execution and implementation, including business support
• Build and maintain portfolio of speech analytics
• Contribute to expansion of analytics, including partnering with others for advanced listening
• Play a central role in the CCS Change Management implementation process, representing the Operations Effectiveness Team (OET)
• Work with management at various levels while supporting the OET team.

Required Qualifications:

• 2 years of Business Operations or Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience leading, planning and implementing initiatives, including development of project plans, status/tracking reports and executive-level decks/presentations.
• Experience performing speech analytics - call monitoring system experience such as Nexidia, Avaya and Verint
• Understanding of data and technology infrastructure
• Strong analytical skills with high attention to detail and accuracy
• Ability to manage complex cross-matrix organization that includes multiple lines businesses
• Knowledge and experience with products, systems and processes within Consumer Collections & Servicing (collections, bankruptcy, legal)
• Exposure to or experience working with Change Management methodologies
• Demonstrated ability to provide self-leadership and coaching
• Demonstrated ability to develop partnerships with various business and functional areas and maintain strong relationships with key stakeholder groups
• Ability to manipulate and manage large sets of data from multiple sources.
• Ability to create and manage large-scale change and influence people at all levels of the organization
• Ability to successfully engage in and prioritize multiple initiatives simultaneously and meet deadlines amid shifting priorities.
• Ability to work independently and as part of a team, possessing strong collaborative skills
• Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business
• Advanced Microsoft Office skills - Excel, SharePoint, Outlook, Word
• Excellent verbal, written, and interpersonal communication skills

Job Expectations:

• This position offers a hybrid work schedule
• This position is not eligible for Visa Sponsorship.

Locations:

• 800 Jordan Creek Parkway West Des Moines, IA 150496
• 1525 W WT Harris Blvd Charlotte, NC 28262
• 7711 Plantation Road Roanoke, VA 24019

Posting End Date:
20 Dec 2023
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.