Business Application Delivery Director jobs in Benton Harbor, MI

Description:

The Applications Engineer will be responsible for working directly with customers and sales reps to discuss, refine and sell industrial equipment. Once the proposal has been accepted from the customer, they will need to start the formal quoting process. They be the main point of contact with customers to review the equipment specs and customer requirements and will develop and write testing specifications, performance requirements, cost estimates and proposals/quotes. A lot of the products start from a basic option but is customized from there which will require this individual to help create a new design depending on what the customer is requesting. The role works cross functionally with operations to come up with timelines, which can be estimated based on previous projects. Once designs are created, they will follow the project all the way through production. Throughout the whole process, they will have to address any questions from production and customers.

The role requires someone who can multitask and is willing to learn from other team members.

Day to Day Responsibilities:

-Prepare budgetary pricing and abbreviated proposals when requested to help qualify projects

-Generate detailed proposals with firm pricing

-Generate detailed and accurate quotations/proposals with lead times to allow customers to purchase equipment

-Create and maintain accurate and complete proposal templates

-Determine accurate costs and ensure appropriate selling price based off company margin goals, or as directed otherwise by the Application/Sales Manager or General Manager

-Review quoted/shipped job margins and provide detailed analysis on financials that have variances when requested

-Work with appropriate coworkers, including engineering and production, to implement operating procedures and resolve system malfunctions

-Process purchase orders in ERP (currently AS400/BPCS) system and in Salesforce

-Follow established communication process to notify internal departments of order status and provide customers with sales order acknowledgment

-Develop working relationships with Engineering, Materials Management, Production, and other departments to address and resolve issues, as well as discussing potential projects to garner assistance as needed to close orders

-Participate in cross functional teams to address and resolve manufacturing, design, and quality problems, and to ensure the continuous improvement of processes and methods

-Occasionally travel to customer sites to review applications or meet with local sales representative and/or Sales staff to discuss projects with customers

-Occasionally travel to trade shows for set-up/tear-down, staffing booth, participate in demonstrations, etc

-For projects handled direct (with no outside Sales Representative or Direct Sales Person), the Application Engineer will follow-up with the customer to confirm receipt of proposal, address any questions or concerns, and actively sell the proposed equipment meeting company standards, applicable codes, and customer specifications

-Ensure conformance to codes and to company standards for quality, profitability, and manufacturability

Skills & Qualifications:

MUST HAVES:

• Bachelors Degree in Engineering
• Experience working with AutoCAD or Solidworks
• Experience with an ERP system
• Mechanical understanding/troubleshooting
• Strong customer service skills

NICE TO HAVE:

• Thermal or heat treating experience
• Salesforce experience
• Custom and or industrial equipment experience

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.