Business Application Delivery Director jobs in Utica, NY

Join Our Team as a Delivery & Installation Technician!

At Ed & Ed Business Technology, we're not just a great technology company; we're a family. We take pride in our local roots and have been serving our local community for over 46 years. Our commitment to excellence has earned us accolades and we're excited to have you join our team.

Why Choose Us?

Weekends Free: We believe in work-life balance, which is why we offer free weekends to relax and recharge.

Full Benefits: Enjoy comprehensive benefits including health, dental, vision, life insurance, and a 401K plan to secure your future.

Friendly Work Environment: Join a supportive team where your contributions are valued and you’ll be part of fun monthly activities. In addition, your ideas are important and we care about your opinions.

Free Parking: We offer free convenient off-street parking right outside our door.

Your Role

The Delivery & Installation Technician is responsible for traveling to our customer locations to deliver and assist with the installation of imaging and mailing equipment as needed. The job of a Delivery & Installation Technician involves loading, unloading, preparation, installation, and key-operation training of equipment. The Delivery & Installation Technician is responsible for providing a positive, smooth installation of new equipment with possible removal of old equipment to new and existing customers while obtaining needed signatures and status pages. The Delivery & Installation Technician will work closely with the IT Technical Support Specialist to help get the customer’s machine(s) networked. They will also have strong communication with the Administrative Scheduler to advise of any delays in getting to customer locations on time. The Delivery & Installation Technician will utilize navigation systems to follow the best route possible to arrive at customers’ locations while safely adhering to all speed limits.

Tasks and Responsibilities

• Safely loading & unloading imaging and mailing equipment to/from delivery truck
• Ensure equipment is properly secured in delivery truck for transport
• Basic assembly/disassembly of equipment and components
• End User/operator training on operations of equipment
• Maintain communication with Administrative Scheduler & IT Technical Support Specialist
• Follow time schedule for installations
• Dispatch, arrive and complete scheduled calls via phone app
• Pick up and return old equipment to Ed & Ed warehouse
• Move equipment from one location to another & set back up if needed
• Obtain customer signatures and status pages to return to Admin team for processing
• Maintain and keep truck clean and filled up with gasoline
• Use GPS for routes to arrive on time while adhering to all speed limits
• Follow DOT regulations and safety guides

Job Qualities

• Excellent communication skills
• Dedicated to customer satisfaction
• Outgoing and personable
• Ability to work in a fast-paced environment
• Strong multi-tasking and organizational Skills
• Responsible/Safe Driver
• Familiarity with using navigation systems

Education and Experience

• High School Diploma or GED

Requirements

• Driver must be at least 21 years old
• Clean and valid driver’s license
• Ability to lift up to 75lbs
• Ability to operate and park a large delivery truck (*No CDL Required)
• Must be comfortable driving and working in various weather conditions