Business Application Delivery Manager manages a team of business application delivery programmers. Improves operational processes and supports critical business strategies by managing the development, implementation, and maintenance of applications systems. Being a Business Application Delivery Manager leads multiple projects and oversees programmers to ensure that established policies and procedures are followed correctly. Trains programmers on standard methodologies, tools, and best practices to ensure high-quality deliverables. Additionally, Business Application Delivery Manager establishes deadlines, develops goals, and tracks performance metrics for the department. Typically requires a bachelor's degree. Typically reports to a director. The Business Application Delivery Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Business Application Delivery Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
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Position Summary:
A service manager is responsible for the smooth operations of our service department, for a heightened level of customer satisfaction. This includes leading a team of service professionals to deliver outstanding service experiences while optimizing efficiency and productivity. This role will also manage service contracts, track performance metrics, and handle all requests within the deadline. In addition, the Service Manager is responsible for the alignment with our engineering resources in regard to scheduling, escalations and timesheets.
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