Business Application Delivery Manager jobs in Independence, MO

With over 120 offices and nearly 7,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.    

CBIZ is honored to be the recipient of several national recognitions for 2023:  

• Best and Brightest Companies to Work for in the Nation 
• Top Workplaces USA 
• Best Places to Work in Insurance
• Best and Brightest Companies in Wellness 
• Great Place to Work Certification    
  

CBIZ Benefits & Insurance Services is a division of CBIZ, Inc., providing benefits consulting, HRIS technology, payroll, human capital management, property and casualty, talent and compensation solutions, and retirement plan services to organizations of all sizes. CBIZ is ranked as a Top 20 Largest Broker of U.S. Business (Business Insurance Magazine) and a Top 100 Retirement Plan Adviser (PLANADVISER). 

Job Purpose / Objective:

• Provides project management for the implementation of a new Employee Benefits client management system.
• Utilizes both system and insurance industry knowledge to provide ongoing support and maintenance to client services teams

Essential Functions and Primary Duties:

• Provide operational and functional support for the new Employee Benefits client management system.
• Conduct end-user support and training
• Manage and modify application configurations
• Manage and modify systematic workflows and business processes
• Represent the business in functional support for third-party integrations
• Coordinates and tests application upgrades
• Monitors key system processes
• Develops product expertise and application vendor interaction
• Stays up to date on the vendor product roadmap and upcoming enhancement
• Maintains relationships with the vendor support organization
• Works with vendor and business stakeholders on continuous improvement efforts 
• Collects business and user requirements
• Configures, tests, and implements application changes
• Works with corporate IT to ensure the application adheres to IT General Controls and security standards.
• Follows formal application change management procedures.
• Maintains system, business process, and end-user documentation
• Supports the onboarding of acquired business entities (data conversion, user onboarding, etc.)
• Additional responsibilities as assigned.

Preferred Qualifications:

• Bachelor’s Degree 
• Experience with EPIC 
• Business process expertise (specific to the Insurance Industry)
• Demonstrated commitment to learning new technologies
• Ability to manage a workload of operational support and project-level work
• Experience using project management tools and associated organizational skills

Minimum Qualifications: 

• High School diploma or GED required 
• 3 years of experience in related field 
• Achieve professional certifications relative to the area of expertise, must have and preserve required licenses 
• Must be able to work in a team environment 
• Proficient in presenting technical information
• Demonstrated data analysis ability 
• Ability to problem-solve moderate to complex issues
• Detail-oriented and organized
• Effectively communicates at all levels of the organization.

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