Business Application Delivery Manager manages a team of business application delivery programmers. Improves operational processes and supports critical business strategies by managing the development, implementation, and maintenance of applications systems. Being a Business Application Delivery Manager leads multiple projects and oversees programmers to ensure that established policies and procedures are followed correctly. Trains programmers on standard methodologies, tools, and best practices to ensure high-quality deliverables. Additionally, Business Application Delivery Manager establishes deadlines, develops goals, and tracks performance metrics for the department. Typically requires a bachelor's degree. Typically reports to a director. The Business Application Delivery Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Business Application Delivery Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Application Support
Provide technical support for business specific applications.
Confer with project personnel to provide business and technical advice and resolve problems.
Participate in projects and provide technical leadership as needed on business systems projects.
Keep abreast of updates and changes to business specific applications and ensure the technology, vendor, and/or platform stays current and supported.
Systems Analysis
Provide accurate and creative solutions to user problems of complex nature to ensure user productivity.
Research, respond to, and resolve questions in a timely manner in accordance with standards.
Work closely with QA team to ensure quality software for UAT testing.
Understand business processes in order to recommend productivity enhancements.
Work closely with all support groups to ensure system integration.
Systems Support
Respond to inquiries, undertaking diagnosis of IT related problems and providing solutions.
Communicate with system users and/or IT team on progress of incidents, service requests and enhancements.
Work with colleagues to develop and implement customer focused system improvements.
Knowledge/Skill Requirement
Experience:
Several years of business systems analysis, application administration, and/or business application systems support experience.
Several years of experience in hardware/software support in a medium sized environment.
Working knowledge of SQL queries.
Understanding of ITIL and ITSM methodologies.
Solid background with diverse business applications, user access administration, application troubleshooting, change management, etc.
Solid PC and Office productivity tools knowledge.
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0 Business Application Delivery Manager jobs found in Richmond, VA area