Business Application Delivery Manager jobs in San Francisco, CA

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

OKTA is seeking a GTM Business Application Support Manager to join the business technology Application Services team to manage and support our core business applications. Desired applicants should have experience in the leadership role and manage day-to-day responsibility for application support and service for Business Applications. Partner with product owners to oversee and assist with managing incidents, problems and requests, utilizing the support governance model. Responsible for managing and coordinating production issue resolution as per service level agreement and managing global support team.

Some of your primary responsibilities include:

Job Responsibilities

• Manage a team of global application system administrators for all the incident responses and applications support.
• Responsible for application maintenance and support for business applications
• Defining and prioritizing production issues and minor enhancement or configuration requests
• Provide technical support and troubleshooting for several business applications in our development, testing and production environments
• Ownership of our incident management tools and processes
• Arrange, assign, adjust, and monitor shifts to have appropriate coverage
• Coordinate escalation and resolution of major service issues.
• Allocate resources to resolve problems/incidents.
• Report promptly to management and business partners regarding critical outages until resolution.
• Ensuring the related fixes and/or enhancements are tested successfully (by BT and by key business partners) and follow SOX change control procedures.
• Create service operation procedures and ensure existing documentation is updated accurately
• Ensuring all support activities are executed within service-level agreements
• Ability to provide leadership, guidance and training to other support staff.
• Demonstrate strong analytical, problem-solving and communication skills
• Document and maintain existing processes with flow diagrams and design documents.
• Implement ITIL best practices, resulting in quicker more accurate service to the customers.
• Work closely with the Engineering Services team develop monitoring triggers on events, system outages, and application integration issues
• Drive results by tracking key operational metrics, identifying process improvement opportunities and delivering on strategic initiatives.

Job Requirements:

• Bachelor's degree in Management Information Systems, Computer Engineering
• At least 3-5 years of experience in managing a production support team.
• Experience in building a global support team from ground up.
• Deep technical and functional knowledge of Salesforce (Sales Cloud, Service Cloud, Experience Cloud) and other GTM Applications (LinkedIn Sales Navigator, Outreach, Zoominfo, etc)
• Analytical and troubleshooting skills.
• Good understanding of interrelationships of business processes
• SOX experience is a big plus
• Excellent communication and writing skills.
• Self-motivated and sense of urgency

Okta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It’s our expectation that our managers and leaders embody these core competencies:

• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Develops Talent: Developing people to meet both their career goals and the organization’s goals.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.

Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington is between:$117,000—$175,000 USD The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $131,000—$197,000 USD

What you can look forward to as an Okta employee!

• Amazing Benefits
• Making Social Impact
• Fostering Diversity, Equity, Inclusion and Belonging at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.