Business Development Director jobs in Phoenix, AZ

ABOUT ADOBE  

Adobe Population Health (APH) is a women-owned health solutions company founded in 2018 and committed to positively impacting the lives we touch. The company has a culture of inclusivity and human kindness, based in Phoenix, AZ, with satellite locations in multiple states. APH has been recognized as one of “America's Fastest-Growing Private Companies” by Inc. 5000 and has earned a "Best Places to Work" award from the Phoenix Business Journal consecutive times.

APH offers customized programs for insurance groups, providers, hospitals, and families, which include case management, in-home/in-clinic wellness assessments, preventative care, transitional care, and social work services. As one of the country's few fully integrated healthcare providers, APH provides top-notch medical services with various service lines. The company is expanding and looking for individuals who want to make a difference and help those in need. 

POSITION PURPOSE 

Adobe Population Health is seeking a passionate and results-oriented individual to join our team as a Director of Business Development. In this role, you will be responsible for ensuring the successful implementation and ongoing satisfaction of our clients with their Adobe Population Health solutions. You will play a crucial role in ensuring the satisfaction, retention, and growth of our client base while being established as the primary point of contact. As the Director of Business Development, you are dedicated to building strong relationships with our clients, understanding their needs, and driving value through our products and services. The ideal candidate will possess excellent communication skills, a strategic mindset, and a passion for delivering exceptional customer experiences.

This newly created position supports APH’s continued expansion and reports to the COO. 

This role is based out of our Phoenix Office, conveniently located off the 51 Freeway (Glendale Ave. and 16^th St.). Once established, this position will function in a remote capacity. 

DUTIES & RESPONSIBILITIES

Sales & Partnerships

• Proactively identify opportunities for customers to deepen their relationship with Adobe Population Health programs and drive revenue.
• Building and maintaining relationships with potential clients, partners, and industry influencers to facilitate business growth opportunities.
• Forming alliances with other businesses or organizations to leverage complementary strengths and reach new markets.
• Understanding industry trends, customer needs, and competitor strategies to identify growth opportunities.

Client Success

• Collaborate with Sales, Operations, Clinical, and Operations teams to onboard new clients smoothly and efficiently.
• Develop and maintain strong relationships with key stakeholders at client organizations, including executives, clinicians, and IT personnel.
• Understand clients' business objectives and use cases to tailor our solutions to meet their evolving needs.
• Provide product demonstrations, training sessions, and best practice guidance to ensure clients are proficient in utilizing our platform.
• Act as an advocate for clients within Adobe Population Health, representing their interests and feedback to internal teams.
• Monitor client satisfaction and outcome metrics, identifying and addressing any issues or concerns to ensure ongoing satisfaction and retention.
• Collaborate with Executive, Operations, Clinical, and Technology teams to communicate client needs and feedback, influencing product roadmap decisions.

Contracting & Performance Monitoring

• In coordination with Sales and Finance teams, negotiate and create clear, comprehensive contracts with customers.
• Track contract milestones, deadlines, and performance metrics to ensure that all parties adhere to the agreed-upon terms.
• Managing contract renewals, extensions, or amendments as necessary to accommodate changes in business needs or external circumstances.
• Maintaining accurate records of all contracts and related documents, including versions, revisions, and communications, to facilitate easy retrieval and reference.
• Other duties as assigned.

SKILLS & QUALIFICATIONS

• 7 years in business development and client relations roles 
• 5 years in leadership roles, including a variety of responsibilities and team dynamics. 
• In-depth knowledge of the healthcare industry and population health space.
• Strong understanding of business relationships.
• Proven experience in client success, account management, and B2B environments.
• Customer-centric approach with a passion for delivering exceptional experiences.

EDUCATION, LICENSES, & CERTIFICATIONS 

• Bachelor's degree required. 
• Master’s degree preferred. 

BENEFITS & TOTAL REWARDS

• Insurance – Medical, Dental, Vision, and Life
• 401k Plan – 3% match
• Employee Assistance Program
• Tuition Reimbursement
• Continued Education Support
• Mileage Reimbursement (if applicable)
• Referral Bonuses
• Paid Holidays (8 days)
• Paid Time Off (15 days)
• Paid Volunteer Hours 

CHARACTER & COMPETENCIES

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates' activities; Available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services.; Continually works to improve supervisory skills.
• Problem-Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Occasionally required to stand.
• Occasionally required to walk.
• Continually required to sit.
• Occasionally required to climb, balance, bend, stoop, kneel, or crawl.
• Occasionally required to be exposed to warm or cool spaces.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• May occasionally lift and /or move more than 30 pounds.
• Must be able to physically perform the essential duties of the position which include lifting 30 lbs., transporting materials, stooping, kneeling, crouching, reaching, use of hands, balancing, walking, standing, talking, hearing, and typing. 

EQUAL EMPLOYMENT OPPORTUNITY 

APH is an Equal Opportunity Employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.