Business Office Supervisor- Healthcare supervises day to day activities of a hospital's business office such as admitting and registration, patient billing and collection, third-party payer relations, and/or preparation of insurance claims. Effectively educates patients, families, insurance and medical personnel concerning department policies and procedures. Being a Business Office Supervisor- Healthcare ensure a high degree of patient satisfaction through efficient processing of transactions. Requires a high school diploma or its equivalent. Additionally, Business Office Supervisor- Healthcare typically reports to a manager. The Business Office Supervisor- Healthcare supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Business Office Supervisor- Healthcare typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Retail Business Services is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop.
The Specialist I Store Services is responsible for the management and delivery of store services including floor care, pest control, linen service, windows, waste, bottle redemption, and cardboard/plastics recycling to all Ahold Delhaize USA brands. The position works independently with Brand VPs, Indirect Center of Excellence and Retail Operations and has responsibility to deliver and execute service level and financial strategies for these areas. The position develops budgets, manages costs and provides reporting and communication to the Brands to deliver the contracted service programs for assigned geography.
Duties and Responsibilities:
• Responsible for oversight and supporting services on behalf of ADUSA Brands within an assigned geography including food waste recycling, floor care, waste services, rendering, recycling cardboard and plastic, bottle redemption, pest control, linen service, and window cleaning contract services.
• Continuously monitor and manage vendor service levels and key performance indicators through effective use of the CMMS (Computerized Maintenance Management system); identify and address service opportunities and issues directly with service vendors
• Collaborate with departments engaging in sustainability projects to ensure programs align with and enhance carbon reduction targets, including waste and recycling.
• Manage problem resolution and accountability relative to vendor performance of contracted services in response to feedback from Brand operations leaders.
• Negotiate/source contracts with vendors to obtain the best value and rates to maintain best in class service levels (in partnership with Indirect COE).
• Maintain up to date specifications for all ADUSA Brand store service programs, in partnership with Indirect COE.
• Responsible for managing vendor services on behalf of the Brands; including but not limited to, cleaning, linen services, cafeteria services, and bottle redemption/recycling programs.
• Provide subject matter expertise on behalf of Retail Operations to develop, implement, and maintain self- sustaining, cost-effective training programs and standards for assigned services. Charged with bringing forward for testing new technologies and solutions that may provide the Brands with an opportunity to reduce cost, labor or provide additional efficiencies to the programs of responsibility.
• Regularly attend retail senior leadership meetings to present opportunities, new programs and service level or cost control initiatives and to report on results
• Conduct regular category analysis including the development and implementation of category strategies to improve service or reduce costs. Develop proposals for these strategies for review with Brand Leadership.
• Consult with Legal as needed on contract changes or verification of state, federal or safety regulations as it pertains to store services programs
• Designs the annual store audit program performed by vendors to ensure contract compliance with retail categories.
• Maintain effective and ongoing communication with the retail community and vendors regarding best practices, innovations, standard and current program expectations. This is critical given this role’s geography of impact (500 locations) and associated annual opex ($50mm)
• Ensure that budgeted financial goals for all assigned services are met; makes corrective action plans with the Brands as needed.
• Ensure accurate and timely payment for all contracted services; troubleshoots with Finance when needed.
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.
Qualifications:
• Associate Degree (preferably in Business, Facilities Engineering, or Technology)
• 2 years’ experience in retail management role with a working knowledge of general store operations and service requirements
• Excellent time management skills and self-motivated. Ability to work independently to deliver projects and core responsibilities
• Proficient in Microsoft Office, CMMS software
• Possesses a clear understanding of budgeting and accounting principles
• Excellent written and verbal communication and interpersonal skills
• Ability to effectively interact with all levels of Leadership
• Strong problem solving, decision making and analytical skills
• Ability to travel at least 30% of the time, including occasional overnights and weekends
#LI-ES1 #ZR
Retail Business Services currently provides services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provide industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.
Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. As important as what we do is how we do it. Our team embodies our values of Courage, Care, Teamwork, Integrity and Humor in everything that they do. We have a culture of care that values and celebrates the qualities and perspectives that make us all unique.
If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@retailbusinessservices.com.
For more information, visit https://www.retailbusinessservices.com.
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