Business Office Supervisor- Healthcare jobs in Wilmington, NC

Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve.

Purpose:

To provide leadership within assigned area and act as a liaison within Wilmington Health and represent the Clinic as an ambassador both in and outside of the Clinic.

Essential Duties/Responsibilities:

• Assist in maintaining accountability for financial management of all areas to include:

• Development of annual operating and capital budgets
• Monthly analysis of financial statements
• Implementation of action plans to ensure operation within established budgetary parameters

• Maintains responsibility for planning and implementation activities in assigned areas to include:

• Space planning
• Staffing planning
• Quality improvement planning
• Project planning

• Ensures efficiency of daily operations of all assigned areas
• Ensures high quality of care to patients, service to the organization and its goals and cultivates relationships within and between departments. These include, but are not limited to:

• Continuous development, evaluation and implementation of guidelines/protocols
• Measurements and improvement of internal/external customer satisfaction
• Development of quality improvement efforts in collaboration with healthcare team

• Maintains patient confidentiality
• Utilizes department process effectively in assessing customer needs and planning appropriate follow up/intervention
• Documents assessment and interventions thoroughly and concisely
• Develops education materials, protocols, and guidelines in collaboration with physicians and other departments
• Supports monitors and maintains regulatory requirements
• Uses computer system efficiently, maintaining security standards and serves as a liaison to IT
• Assist BO Manager to oversee departmental staff
• Maintains effective communication and interacts appropriately, effectively, and professionally with all members of healthcare team
• Assist BO Manager in conducting regular staff meetings to provide appropriate communication among employees
• Provide and promote growth opportunities for staff
• Maintains facility environmental integrity, including safety
• Acts as a resource for the patient to address patient concerns and questions
• Assist BO Manager to prepare employee evaluations
• Analyze trends regarding financial statements, customer satisfaction, proper markets, insurance policies, etc.
• Practice and adhere to the code of conduct policy/organization goals at Wilmington Health
• Ability to identify areas for operational, financial and departmental improvements

Other Duties:

• Performs other duties and projects as assigned

QUALIFICATIONS

Required:

• Bachelor's degree in a related feild

Preferred:

• Master’s degree in related field
• Minimum of two years management experience

Wilmington Health is an Equal Opportunity Employer committed to providing equal opportunities to all applicants and employees. We are committed to treating everyone equally and with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran’s status, sexual preference, disability, genetic information or any other class protected under state or federal law.

ADA Physical Demands:

Rarely (Less than .5 hrs/day) Occasionally (0.6 – 2.5 hrs/day) Frequently (2.6 – 5.5 hrs/day) Continuously (5.6 – 8.0 hrs/day) Position Dependent (prn)

Department Manager Competencies

General

• Customer Service
• Professionalism/Integrity/Responsibility
• Teamwork/Process Focus
• Dependability/Punctuality
• Interpersonal Relationships/Communication
• Judgment/Decision Making/Problem Solving
• Quality/Quantity
• Initiative
• Safety/Housekeeping
• Organizational Skills/Time Management