Business Process Consultant jobs in Cedar Rapids, IA

UFG is looking for an Underwriting Business Process Analyst II to join the team who will support Commercial Underwriting in meeting growth/profitability objectives through underwriting content, communication, and process and procedure development. Within this role the analyst will also support continuous improvement and collaborate with various areas of the organization to develop and implement solutions that align with UFG’s goals and business strategies. This includes but is not limited to processes and procedures, tools and resources, best practices, and risk appetite guides. The Underwriting Business Process Analyst II will work to support and manage collaborative project teams supported by branch office employees and individuals from various roles and levels within the company to develop and deliver business solutions to support successful implementation and adoption company wide. 

Responsibilities:

• Responsible for development, maintenance and governance of policies and procedures for the business to drive improvements in efficiency, cost-effectiveness, and internal/external customer service.
• Collaborate with Regional Offices, Portfolio Management, Product Development, Analytics, Claims, Enterprise Change Management, Marketing, Corporate Line of Business & Segment leaders, and other business partners to develop and implement solutions that align with the organization’s goals.
• Support continuous improvement for Commercial Underwriting by providing analysis and decision support to the business to help deliver key business priorities. Collaborate with multiple disciplines to gather information, perform analysis and make recommendations to management.
• Supports implementation of strategic and operational objectives with significant impact on development and maintenance of underwriting processes and procedures, tools, and resources, etc.
• Support the development and implementation of business process workflows that define process expectations and accountabilities to support changes in risk appetite or other initiatives.
• Support development and publication of necessary tools, resources, and job aids that teach underwriters, underwriting associates, and support personnel to process new business, renewal and endorsement transactions.
• Responsible for building and maintaining centralized processing documentation including, but not limited to training, best practices, and risk appetite guides.
• Lead lower complexity strategy sessions with internal business partners to identify trends and leading performance gaps across the UFG property and casualty book of business, including addressing opportunities identified during the Quality Assurance process.
• Understands business needs and consults and partners with business partners in planning projects and programs that strengthen commercial underwriting.
• In conjunction with Enterprise Change Management, provide change management support to Commercial Insurance through the planning, preparation, and support to encourage and foster adoption and utilization of changes to technology and business processes.

Qualifications:

Education:

• Bachelor’s degree is strongly preferred or equivalent work experience
• One or more industry designations are desired: CPCU, AU, ARM, CIC, AINS, AIC, ARE, etc.

Experience:

• 3 years of experience in underwriting, process improvement or equivalent applicable experience
• Underwriting and risk analysis experience preferred
• Experience leading project teams and facilitation of training/meetings desired.
• Experience working with and presenting to Senior Leaders
• Project Management Certification desired

Knowledge, skills & abilities:

• Demonstrate a strong underwriting and risk analysis thought process with the ability to identify underwriting trends
• Planning, organizing, and managing multiple priorities with limited supervision.
• Excellent analytical and problem-solving skills. Demonstrated creativity in resolving unique and challenging business problems.
• Excellent written and verbal communication and presentation skills.
• Ability to operate in an iterative, agile environment with strong cross-discipline team collaboration
• Advocate for progress and ability to influence and champion a new way of working.
• Ability to effectively mentor, coach and motivate individually, and in a group setting.
• Ability to effectively interact and build trusting partnerships with both internal and external business partners.
• Possess strong strategic and big-picture thinking skills.
• Demonstrate ownership with all responsibilities.
• Be a strong influencer to promote a strong company culture.
• Self-motivated and independent worker
• Strong computer skills including Microsoft Office Suite and other business-related software.
• Excellent decision-making skills with limited supervision or direction.
• Ability to convey detailed information in a way for all parties to easily understand
• Strong leadership skills with the ability to collaborate with all regions in developing and implementing collaborative solutions.

Working Conditions:

• General office environment
• Occasional overnight travel maybe be required to regional offices