Position Description
Job Title: Business Process Engineer
Reports to: Business Analysts Manager
Scope: This person will work collaboratively with a cross-functional team to design and implement processes and systems that are efficient, effective, and informative. They will elicit, analyze, specify, and validate the business needs of stakeholders. They will deliver solutions that eliminate wastefulness and reduce costs while maintaining quality standards and ensuring customer satisfaction. This position will have an emphasis on optimizing business processes and requires excellent communication, analytical, and problem-solving skills to ensure that deliverables produce the desired business results.
Essential Duties and Responsibilities include the following:
- Establish practices and procedures that work towards the continuous improvement of business processes.
- Develop As-Is and To-Be process flow maps.
- Become an expert on internal systems and develop hands-on functional expertise in the ERP and CRM enterprise application modules used to support the business processes of stakeholders (JD Edwards, Oracle CX, DSI Mobile Enterprise Platform, Vertex Tax, Business Intelligence).
- Research and recommend continuous improvement changes to drive enterprise applications systems forward.
- Train internal and external system users and produce user training resources.
- Collaborate with all stakeholders, including but not limited to customers, internal or external knowledge holders and project sponsors to determine project scope and vision.
- Clearly identify project stakeholders and establish user classes, as well as their characteristics.
- Conduct interviews and process analysis to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
- Develop and utilize standard templates to write requirement specifications accurately and concisely.
- Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
- Where necessary, develop prototypes of interfaces and attributes based on findings.
- Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
- Identify and establish scope and parameters of requirements analysis to define impact, outcome criteria, and measure-taking actions.
- Work with stakeholders and project teams to prioritize collected requirements and develop any necessary phasing.
- Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
- Develop and conduct peer reviews to ensure that requirement specifications are correctly interpreted.
- Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
- Communicate changes, enhancements, and modifications - verbally or through written documentation to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
- Research, review, and analyze the effectiveness and efficiency of existing requirements gathering processes and develop strategies for enhancing or further leveraging these processes.
- Manage projects from inception to delivery.
- Performs other duties and special projects as directed.
Qualifications:
- Bachelor of Science in Industrial Engineering, Business, or equivalent work experience.
Other requirements:
- Positive outlook and high energy level.
- Strong ability to influence and persuade others.
- Ability to understand the organization's goals and objectives.
- Excellent listening, interpersonal, written, and oral communication skills.
- Highly self-motivated and directed.
- Ability to effectively prioritize and execute tasks.
- Customer service oriented.
- Ability to work in a team-oriented, collaborative environment.
Equipment used:
- General office equipment including, but not limited to, personal computer, telephone, multi-function printer, large display screens, digital recording devices.
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to remain in a stationary position for long periods of time.
- While performing the duties of this position the employee is frequently required to move about inside and outside of the office.
- Constantly operates a computer and other office productivity machinery.
- Must be able to frequently lift/move items weighing up to 10 pounds.
- Specific observation abilities required by this job include close, distance, color, peripheral, depth perception and the ability to adjust focus.
- The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position the employee is occasionally exposed to outside weather conditions as they relate to travel. The noise environment is usually moderate.
This job description is subject to change at any time.
ABC Bus Companies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ABC are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ABC will not tolerate discrimination or harassment based on any of these characteristics.
|