Business Process Consultant jobs in Salem, OR

Entrepreneur Magazine’s #1 fastest growing franchise brand (#23 business overall), Stratus Building Solutions, seeks a versatile Franchise Business Consultant (Operations Manager/Franchise Developer) for our rapidly expanding and innovative green Building Services company. At Stratus, we apply professional methodologies to revolutionize the industry, addressing critical challenges faced by commercial facilities and property managers. Our ideal candidate is someone who grasps the potential of dynamic growth opportunities and excels at mentoring, coaching, motivating, and executing our program.

JOB DESCRIPTION

As a Franchise Business Consultant for the #1 Commercial Cleaning company in the US, your primary goal will be to develop trusted relationships with our Unit Franchise Owners as well as our current and potential Clientele. With extensive training, strong support teams, and continual opportunity for growth, our Franchise Business Consultants develop the skills to coach and develop our Franchisees into successful business owners.

RESPONSIBILITIES (including but not limited to)

• Cultivate relationships with both Stratus clientele and franchisees.
• Address and resolve client complaints.
• Conduct quality audits to maintain high service standards.
• Facilitate the startup of services for new clients.
• Manage transfers of service between franchisees.
• Quote and sell one-time services to existing clients.
• Train new franchisees.
• Conduct quarterly meetings with franchisees.
• Build and maintain consultative relationships with key clients, industry partners, and stakeholders to foster long-term business partnerships
• Stay up to date on industry and market trends, competitive landscapes, and emerging technologies to identify innovative business opportunities
• Collaborate with internal teams, including Franchise Business Consultants, Office Managers, and the Regional Director to learn about the client's needs, position Stratus’ comprehensive solutions, and deliver a seamless transition of trust with the operational partner – the Franchise Owner
• Be a part of a culture that values innovation, agility, and teamwork
• Some nights and weekends based on need for account transfers and training of franchisees.
• Little to no overnight travel required.

QUALIFICATIONS

• Must possess the following:
• Valid Driver’s License
• HS Diploma or GED
• Preferred, but not required, experience in Janitorial, Floor Care, and Carpet knowledge.
• Proficiency in multitasking with follow through on tasks to completion.
• Preferred, but not required, Bilingual proficiency (Spanish/English is preferred).
• Ability to efficiently resolve a diverse range of customer issues.
• Proven leadership skills.
• Desire to 'coach' and build teams.
• Computer literacy, including internet navigation and proficiency in Google Workspace.
• HubSpot and LinkedIn familiarity is a plus.
• Reliability and strong work ethic.
• Excellent Customer Service skills.
• Effective communication abilities with people from various backgrounds.
• Sales experience is a plus.
• Experience in multiunit, multilocation, restaurant service, or franchising is a plus.

KEY CHARACTER TRAITS:

• Positive Demeanor: Puts good energy into the world and enjoys interacting with people.
• Detail-Oriented: The type of person who understands that how you do the little things is how you do everything.
• Organized: Ability to multitask and prioritize many tasks without "dropping any balls."
• High Integrity and Trustworthiness: Someone who does the right thing even when no one is watching.
• Self-Directed and Motivated: Without someone looking over your shoulder.
• Valid driver's license with a good driving record, and a reliable means of transportation.

BENEFITS:

• Solid base salary, bonus potential, and uncapped commission.
• Sick Days/ PTO.
• Vacation and Holidays.
• Career Advancement Opportunities.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Salem, OR: Relocate before starting work (Required)

Work Location: In person