Our team of technicians represents the pinnacle of professionalism in the field. Each day, we are granted the opportunity to bring satisfaction to a multitude of clients. Our Technician Support Specialists are instrumental in assisting TBS clients in resolving issues related to PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers, and networking infrastructures. We are seeking a candidate who will thrive in our dynamic, fast-paced company. This individual will join a dedicated team responsible for supporting the IT environments of over 250 local small and mid-sized businesses in Northeast Florida.
You are a great candidate if you have...
*Required* 5-year minimum experience working in an IT environment supporting 50 user Windows desktop/server environment.
- Well-rounded Microsoft desktop technology experience and user support.
- Advanced experience supporting the following operating systems: Windows 7-11.
- Experienced With MacOS 10.15 & newer.
- Strong experience and understanding of Windows Server Active Directory.
- Strong experience and understanding of IP networking such as DHCP, DNS & IP Schemes.
- Strong experience with remote desktop protocol applications.
- Ability to work on multiple support tickets at a time.
- Must be a team player and able to work with minimal supervision.
- Strong customer service experience when communicating with clients.
- Attention To Detail
- Centered On Efficiency
- Lively
- Positive Mindset
- Yearning To Learn
- Critical Thinker
- Welcomes Change
- Innovative
- Self-Motivated
- Capability To Multitask
- Strong Sense Of Importance
- Dependable Transportation
- Valid Driver's License
*Minimum Requirement* Must Hold One of The Following Active Certifications
- CompTIA Network
- CompTIA Server
- CompTIA Security
- Microsoft Azure Fundamentals
- Microsoft Azure Administrator Associate
- Windows Server Hybrid Administrator Associate
- Cisco Certified Network Associate
- Microsoft Certified Solutions Associate
- Any other Azure certifications
- *Other certifications will be considered*
What you'll be doing:
- Diagnose and resolve complex network issues related to IP networking, including routing, switching, and subnetting.
- Install, configure, and maintain Windows servers. Ensure server performance and uptime, manage server security, and perform regular server backups.
- Provide high-level technical support to clients, including the resolution of issues related to PCs, desktop applications, anti-virus software, smartphones, printers, and other networking infrastructures.
- Work closely with Level 1 and Level 2 technicians to handle escalations and provide guidance on complex technical issues.
- Maintain detailed documentation of all network configurations, hardware installations, and troubleshooting steps.
- Support Microsoft Windows desktop technologies
- Support Apple MacOS desktop technologies
- Support Apple and Android Mobile Devices
- Software installation, configuration, and troubleshooting
- Troubleshoot and repair Windows and Mac workstations
- Strong Windows Server Active Directory and Group Policy tasks
- Windows Server Domain Controller, Active Directory Installations, Migrations and Configurations
- Strong Azure Technologies Support, including Intune
- Strong Email Management Tasks, Including Migrations & Domain Management
- On-Site workstation & networking equipment hardware installation
- Setup and configure enterprise level networking equipment configurations
- Monitor network performance and resolve ISP issues
- Monitor performance of Windows servers and server applications
- Identify root-cause issues that are self-discovered and or escalated, and resolve those issues
- Windows server administration tasks
- New client user add/change/remove
- Manage and configure business application support and client-side application support
- Respond to support tickets and alerts
- Organize and execute projects that may extend up to 3 months.
- Consult with our clients and offer guidance on technology use and best practices
- Responsible for detailed documentation and follow-up with clients
- Communicate the need for escalation promptly
- Able to critically think, produce, maintain and update technical documentation
- Provide fast and friendly tech support to end-users, IT managers, and C-level executives
Typical Week:
40% Windows Server & Networking Support, 35% Email, Azure and Other Cloud Services Support, 10% Escalated Support, 10% Client Software Auditing & Organization Oversight, 5% Training/Meetings
If you are a motivated individual with a passion for providing excellent technical support, we want to hear from you. Join our team as a Technical Support Specialist and help us ensure smooth operations for our end-users. We offer competitive compensation packages, opportunities for professional growth, and a supportive work environment.
Apply now to be part of our dynamic team!
Job Type: Full-time
Pay: $35.00 - $50.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Experience level:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Microsoft Windows Server: 5 years (Required)
- Azure: 5 years (Required)
- IP networking: 5 years (Required)
- Mac OS: 5 years (Preferred)
- Active Directory: 5 years (Required)
- Microsoft Intune: 5 years (Required)
- VPN: 5 years (Required)
Language:
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Jacksonville, FL 32257 (Required)
Ability to Relocate:
- Jacksonville, FL 32257: Relocate before starting work (Required)
Work Location: In person