Business Systems Analysis Director jobs in Jacksonville, FL

Our team of technicians represents the pinnacle of professionalism in the field. Each day, we are granted the opportunity to bring satisfaction to a multitude of clients. Our Technician Support Specialists are instrumental in assisting TBS clients in resolving issues related to PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers, and networking infrastructures. We are seeking a candidate who will thrive in our dynamic, fast-paced company. This individual will join a dedicated team responsible for supporting the IT environments of over 250 local small and mid-sized businesses in Northeast Florida.

You are a great candidate if you have...

*Required* 5-year minimum experience working in an IT environment supporting 50 user Windows desktop/server environment.

• Well-rounded Microsoft desktop technology experience and user support.
• Advanced experience supporting the following operating systems: Windows 7-11.
• Experienced With MacOS 10.15 & newer.
• Strong experience and understanding of Windows Server Active Directory.
• Strong experience and understanding of IP networking such as DHCP, DNS & IP Schemes.
• Strong experience with remote desktop protocol applications.
• Ability to work on multiple support tickets at a time.
• Must be a team player and able to work with minimal supervision.
• Strong customer service experience when communicating with clients.
• Attention To Detail
• Centered On Efficiency
• Lively
• Positive Mindset
• Yearning To Learn
• Critical Thinker
• Welcomes Change
• Innovative
• Self-Motivated
• Capability To Multitask
• Strong Sense Of Importance
• Dependable Transportation
• Valid Driver's License

*Minimum Requirement* Must Hold One of The Following Active Certifications

• CompTIA Network
• CompTIA Server
• CompTIA Security
• Microsoft Azure Fundamentals
• Microsoft Azure Administrator Associate
• Windows Server Hybrid Administrator Associate
• Cisco Certified Network Associate
• Microsoft Certified Solutions Associate
• Any other Azure certifications
• *Other certifications will be considered*

What you'll be doing:

• Diagnose and resolve complex network issues related to IP networking, including routing, switching, and subnetting.
• Install, configure, and maintain Windows servers. Ensure server performance and uptime, manage server security, and perform regular server backups.
• Provide high-level technical support to clients, including the resolution of issues related to PCs, desktop applications, anti-virus software, smartphones, printers, and other networking infrastructures.
• Work closely with Level 1 and Level 2 technicians to handle escalations and provide guidance on complex technical issues.
• Maintain detailed documentation of all network configurations, hardware installations, and troubleshooting steps.
• Support Microsoft Windows desktop technologies
• Support Apple MacOS desktop technologies
• Support Apple and Android Mobile Devices
• Software installation, configuration, and troubleshooting
• Troubleshoot and repair Windows and Mac workstations
• Strong Windows Server Active Directory and Group Policy tasks
• Windows Server Domain Controller, Active Directory Installations, Migrations and Configurations
• Strong Azure Technologies Support, including Intune
• Strong Email Management Tasks, Including Migrations & Domain Management
• On-Site workstation & networking equipment hardware installation
• Setup and configure enterprise level networking equipment configurations
• Monitor network performance and resolve ISP issues
• Monitor performance of Windows servers and server applications
• Identify root-cause issues that are self-discovered and or escalated, and resolve those issues
• Windows server administration tasks
• New client user add/change/remove
• Manage and configure business application support and client-side application support
• Respond to support tickets and alerts
• Organize and execute projects that may extend up to 3 months.
• Consult with our clients and offer guidance on technology use and best practices
• Responsible for detailed documentation and follow-up with clients
• Communicate the need for escalation promptly
• Able to critically think, produce, maintain and update technical documentation
• Provide fast and friendly tech support to end-users, IT managers, and C-level executives

Typical Week:

40% Windows Server & Networking Support, 35% Email, Azure and Other Cloud Services Support, 10% Escalated Support, 10% Client Software Auditing & Organization Oversight, 5% Training/Meetings

If you are a motivated individual with a passion for providing excellent technical support, we want to hear from you. Join our team as a Technical Support Specialist and help us ensure smooth operations for our end-users. We offer competitive compensation packages, opportunities for professional growth, and a supportive work environment.

Apply now to be part of our dynamic team!

Job Type: Full-time

Pay: $35.00 - $50.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Microsoft Windows Server: 5 years (Required)
• Azure: 5 years (Required)
• IP networking: 5 years (Required)
• Mac OS: 5 years (Preferred)
• Active Directory: 5 years (Required)
• Microsoft Intune: 5 years (Required)
• VPN: 5 years (Required)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Jacksonville, FL 32257 (Required)

Ability to Relocate:

• Jacksonville, FL 32257: Relocate before starting work (Required)

Work Location: In person