Business Systems Analysis Manager jobs in Fort Myers, FL

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Essential Duties and Responsibilities:

• Obtain a deep understanding of relevant business area(s) and business processes to be able to recommend solutions and build high-quality requirements.
• Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.

• Support user acceptance testing and user training activities.
• Adhere to the Quality System Procedures and Change Control.
• Lead and/or participate in delivery of projects.
• Provide Application End User support.
• Respond, resolve, or escalate reported incidents.
• Under management direction, may participate as SME for audits.
• Complete all QA Non-Conformance and Corrective Actions in a timely manner.
• Create artifacts as appropriate, including business case documentation, scope documentation, detailed functional requirements, operational requirements, process flows, and manual and automated test cases.
• Understand technical options, limitations, costs, and risks.
• Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
• Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.

Additional Duties & Responsibilities

• Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS
• Expected to gain and demonstrate knowledge of assigned Arthrex software application(s).

• Follow established methodology for the identification and documentation of business requirements or use cases with acceptance criteria.

• Create and maintain application operational and instructional documentation, as necessary.
• Benchmark current and future processes against industry best practices.
• Contribute to the development of roadmaps.
• Support the adoption of solutions by sponsoring business departments.
• Manage projects with limited scope.
• Support user acceptance testing.

Specialized Skills

• Knowledge and understanding of Human Resources and Talent Management processes.
• Advanced interpersonal skills required to interact with staff, colleagues, management, and internal/external customers.
• Excellent communication skills and customer service orientation
• Experience working in projects where multiple functions work in a matrix structure is a plus
• Professional certification in Agile methodologies is preferred
• Business analysis certification (e.g. CBAP) is a plus.
• CBAP, PMP, SAP, SuccessFactors certifications is a plus.
• Previous involvement in the deployment or optimization of an ERP system is a plus
• Experience with test management and automation tools is a plus

Education/Experience

• Bachelor’s degree required
• 2 years of relevant work experience required

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.