Business & Systems Analyst jobs in Appleton, WI

Summary:

Jewelers Mutual Group, United States and Canada’s leading insurer, risk advisor, and technology provider for the jewelry industry is hiring a Business Analyst to support our HR/Finance systems! Plays a lead role in the evaluation of Jewelers Mutual’s current systems and processes by identifying and communicating needs between business areas, technology teams and support teams.  Also works at a high level to analyze business area needs, then recommends and defines solutions to address business challenges and desired outcomes.  Agile experience is preferred. 

This role requires an on-site presence of 60% at our Neenah Headquarters.

WHY Jewelers Mutual:

We are a financially secure, exceptionally positioned, and intellectually curious company driven by our core values of Agility, Accountability and Relevancy! We continue to raise the tide of the jewelry industry we’ve served since 1913 through our innovative people, our unyielding customer commitment, and evolution of our products and services to be the most trusted advisor to all we serve.

With a generous benefits package, office locations throughout the United States, and a mantra of “making your mark today”, consider evolving your career and shining bright with Jewelers Mutual Group!

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Planning and Execution Activities

• Determines which techniques and artifacts should be used for each project based upon size, complexity and stakeholders
• Identifies all stakeholders
• Helps communicate and mitigate risks to ensure project success
• Responds to changing organizational priorities
• Works closely with project managers and assists with the project planning
• Provides input from a business and IT perspective

Requirements Gathering

• Ensures stakeholders are involved in requirements gathering activities
• Obtains needed information from stakeholders to form requirements
• Captures information provided in formal and informal meeting environments
• Prepares requirements documentation in format understandable to the recipient audience
• Ensures requirement traceability through all phases of a project / program
• Strives to eliminate ambiguity in, or varying interpretations of requirements
• Assesses client needs utilizing a structured requirements process to assist in identifying business priorities, and may advise on options
• Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions
• Builds use cases to identify functional requirements to satisfy business needs
• Defines routine, integrated processes
• Documents processes using basic formal process charting techniques
• Applies process definitions and flows to work performed
• Identifies process bottleneck and contributes suggestions for process improvement

Analysis, Management & Communication

• Obtains, organizes and categorizes large amounts of information provided by stakeholders
• Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstract up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs.
• Assesses the needs of primary business functions
• Suggests technical solutions for business functions, and implements action plans to improve ongoing business performance in ways that minimize day-to-day disruption of operations
• Ensures that all requirements and designs support the delivery of value, fulfill goals and business outcomes
• Offers input on priority of requirements based on time, cost, scope, strategic fit and return on investment
• Obtains approvals for each artifact generated
• Analyzes and articulates impacts of changes to requirements
• Appropriately responds to changing requirements
• Resolves conflicts and issues
• Escalates issues as appropriate
• Keeps business units informed of problems, issues, and resolutions
• Varies communication method / style based on stakeholder or group
• Understands organizational culture, structure and impact on work efforts
• Understands enterprise architecture concepts and can assess business capability needs
• Conducts data gathering and analysis to understand business strategy requirements
• Establishes and maintains liaison relationship with business units and IT in order to provide effective technical solutions
• Seeks opportunities to improve and deepen relationship between IT and business units
• Analyzes performance metrics to ensure stakeholder satisfaction
• Coaches and transfers knowledge to less experienced team members

Recommend Solutions

• Provides a concise list of solution options considered including a recommended solution
• Assesses the organizational readiness for the new solution
• Outline business capabilities and requirements to move from the current to future state
• Verify and validate that proposed solutions meet business needs / outcomes

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• Bachelor's degree from four-year college or university; and minimum of five years related experience and/or training; or equivalent combination of education and experience.
• Property/casualty insurance background and jewelry industry experience are helpful.
• UKG and/or Workday experience preferred. 

COMPUTER SKILLS

• Proficiency in common Microsoft applications, including MS Office Suite, Visio, SharePoint and Outlook.
• Working knowledge of project management applications, Mind Mapping Software, and prototyping applications (e.g. Photoshop, Dreamweaver, Axure, iRise, Microsoft Expression Studio).

CERTIFICATES, LICENSES, REGISTRATIONS

• Certified Business Analyst Professional (CBAP) certification and/or Usability (UX) Certifications are desirable