Business & Systems Analyst jobs in Spokane, WA

CLASS SUMMARY

EXAMPLES OF JOB FUNCTIONS

The following Responsibilities and Requirements are functions the individual who holds or desires the position must be ablet o perform unaided or with the assistance of a reasonable accommodation.

Key Responsibilities

• Serves as the primary liaison for assigned specialized computer technology activities of their department;
• Coordinates and supports the technical aspects of departmental information systems planning, development and maintenance.
• Provides primary support and administration for one or more specialized departmental systems and/or applications; adds and removes users; sets up and changes passwords; monitors system resources and availability; monitors and oversees system security measures.
• Assists with the identification of business needs, desired outcomes and process adjustments.
• Communicates with staff regarding system deficiencies and/or enhancement goals.
• Communicates with vendors regarding the feasibility and cost of such modifications.
• Coordinates the implementation of approved changes.
• Works closely with departments to enhance operational effectiveness, providing training on the Lean Business Improvement Process and facilitating ongoing progress.
• Monitors and reports on performance measurement related to identifying trends and root causes of performance gaps.
• Participates on complex applications development, enhancement and integration projects by coordinating assigned technical activities such as installation and testing processes.
• Makes system modifications as authorized.
• Communicates with department staff to ensure that needs are being met and to relay any concerns or problems to the appropriate parties.
• Installs hardware and software; ensures timely and appropriate installation of system upgrades.
• Performs application and system backups; plans, recommends and implements disaster recovery procedures.
• Troubleshoots, researches and resolves computer application and system performance, integrity, security, access and other issues/problems within technical parameters.
• Coordinates complex system problems with outside vendors and/or Information Technology Department staff.
• Reads and interprets computer printouts, reports and screen information.
• Compiles and processes statistical and Ad Hoc data for departments, vendors and others; ensures that data is complete and accurate.
• Provides applications-related training to end-users, employing a variety of software and methodologies to create instructional presentations; identifies repetitive user issues and either personally provides training or coordinates with vendors to provide more comprehensive training.
• Recommends and develops system access policies and procedures; develops and maintains system documentation and user instructions; creates and maintains system service records and resource contacts.
• Performs professional technical administrative support work involving data compilation, technical reporting and other areas; sets up databases, spreadsheets, presentations, graphics and other documents; develops complex forms and templates.
• May provide user support and coordination pertaining to phone, video, and other technology systems.
• May serve as a lead worker over subordinate clerical or technical administrative staff.
• Attends meetings, trainings and seminars.
• Serves on committees and task forces.
• Continuously communicates with supervisor regarding the status of assignments and projects.
• Performs other related duties as assigned.

• Methods and techniques of providing application support, maintenance and administration including areas such as software installation, troubleshooting and testing.
• Principles and practices of business information technology customer service.
• Data organization and access methods in computerized systems.
• Standard business software tools such as database management, word processing, spreadsheet, e-mail, and Internet browser programs.
• Methods and techniques of performing technical research, statistical compilation and report development.
• Basic principles and practices of technology project management.
• Principles and practices of Lean business improvement processes in a government environment.
• Current developments and trends in performance management in a government environment.
• State, federal and local ordinances, laws, rules and regulations pertaining to public sector technology management.

• Using tact, discretion, initiative and moderately independent judgment within established guidelines.
• Identifying technology related problems.
• Responding to customer requests.
• Researching, compiling and summarizing information, including statistical data.
• Organizing work, setting priorities, meeting critical deadlines and following up on assignments with a minimum of direction.
• Preparing cost estimates.
• Applying technical knowledge to solve problems or accomplish tasks.
• Communicating clearly and effectively, both orally and in writing.
• Preparing clear and concise reports, correspondence and other written materials.
• Establishing and maintaining effective working relationships within a customer service-oriented environment and with outside agencies.

• Read, analyze and interpret moderately complex technical information including technical procedures and government regulations.
• Understand and carry out written and oral instructions with close attention to detail and accuracy.
• Adapt to and plan for changes in assignment and in the work environment.
• Work cooperatively and effectively with staff, customers, vendors and the public.
• Coordinate and perform multiple tasks simultaneously in a consistent and accurate manner.
• Investigate and evaluate information quickly and accurately and recommend an appropriate course of action.
• Communicate technical information systems concepts in a timely and understandable fashion to non-technical personnel.
• Interpret information that includes both abstract and concrete variables.

• While performing the essential functions of the job, the incumbent is regularly required to walk, stand, bend and sit.
• Use hands to operate a keyboard, grasp, handle, or feel objects.
• Reach with hands and arms, above the shoulders and below the waist.
• Speak and hear normal speech in person and on the telephone.
• Lift, carry, push and pull objects up to 20 pounds.

• Work is performed in a normal office environment with little exposure to outdoor temperatures, dirt and dust.
• The incumbent's typical working conditions are moderately quiet, but may include frequent exposure to computer noise.
• Duties may require some evening, weekend, holiday and/or on-call work.

MINIMUM QUALIFICATIONS

Open Entry Requirements:
(Open-entry applicants must meet all requirements when they apply.)

• Education: A bachelor's degree from an accredited four-year college or university in business or public administration, accounting, information systems, or a closely related field.
• Experience: Two years of progressively responsible professional experience in information technology support and business analysis or process improvement. .
• Substitution: An equivalent combination of education, training and experience may also be qualifying.

BENEFIT COMPENSATION VALUE

In addition to a salary, The City of Spokane provides a generous benefits package valued between $31,097 - $38,667.