Business Systems Officer (Banking) performs analysis and supports strategic planning and development for a banking and financial services organization. Collects and analyzes data on emerging industry trends, economic conditions, new technologies, consumer behavior, merger and acquisition opportunities, and competitive threats. Being a Business Systems Officer (Banking) identifies potential technological, process, and product enhancements. Supports and coordinates optimization initiatives for bank operations and branch networks. Additionally, Business Systems Officer (Banking) typically requires a bachelor's degree. Typically reports to a manager. The Business Systems Officer (Banking) occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Business Systems Officer (Banking) typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Position Overview
Under general supervision, the Digital Banking Officer is responsible for providing exceptional service and support to our digital banking clients, ensuring a seamless online banking experience. This role requires a strong understanding of digital banking platforms, excellent communication skills, and a proactive approach to problem-solving. This position is responsible for performing a wide variety of services, such as assisting clients with questions, changes, or concerns regarding Digital Banking products and services.
This position is responsible for implementing and maintaining new Digital Banking Services following the close of sale through initial client product usage. It ensures that products are correctly set up in accordance with published service level agreements, provides implementation support to the Relationship Managers and line unit personnel by providing and recommending the appropriate processes for implementing a product.
In this role, they will handle all Digital Banking related product offerings and processes, including account analysis, online and mobile banking, remote deposit, wire remittance, positive pay, ACH originations, and Bill Pay.
When necessary, the Digital Banking Officer will provide backup support to the Client Services Team by opening and servicing new and existing accounts and assuring compliance with all applicable State and Federal banking regulations, bank policies, and procedures, including, but not limited to, the Bank Secrecy Act/Anti-Money Laundering Program and Information Systems Security Policies.
Essential Functions and Job Duties
Required Knowledge and Experience
Working Conditions/Physical Demands
Working conditions are generally good. The environment for this position is a non-confined, office-type setting that is mostly clean and comfortable. There is little discomfort caused by such factors as noise, heat or dust. In the course of performing the duties pertinent to the position, time will be spent writing, typing, speaking, listening, lifting (up to approximately 50 pounds), carrying, seeing (using close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching. Need to travel throughout the Bank’s service area.
Employee must assure compliance with all applicable State and Federal banking regulations, Bank policies and procedures, including but not limited to, the Bank Secrecy Act/Anti Money Laundering Program and Information Systems Security Policies.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
BSF is an Equal Opportunity Employer. Recruitment, placement, and promotions are conducted without regard to an individual’s race, color, religion, sex, national origin, age, physical handicap, veteran status or sexual orientation, or any other classification protected by Federal, State, and local laws & ordinances. We will consider qualified candidates with criminal history in a manner consistent with the requirement of the San Francisco Fair Chance Ordinance. All qualified applicants are encouraged to apply.
Job Type: Full-time
Pay: $78,000.00 - $88,000.00 per year
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Work Location: In person
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