CRM Application Administrator jobs in Carmel, IN

Description

Work From Home (Flexible)

RCR Technology Corporation has delivered the highest quality services to our clients for over twenty-five years. We have done this by hiring the best people and treating them like family. We have an expansive portfolio of industry-relevant services, and deep technical capabilities around data management and application development.

We are looking for a motivated Application System Administrator to support one of our large clients. The Application System Administrator is responsible for the technical design, planning, implementation, and the highest level of performance tuning and recovery procedures for mission critical software applications. Identifies methods, solutions, and provides technical leadership in order to provide a high level of service to the customers of the department.

The System Administrator will assist project teams with technical issues in the standard Project Management Methodology. These activities include the definition of technical needs, benefits, and technical strategy; research& development within the project life cycle; technical analysis and design; and support of staff in executing, testing and rolling-out the solutions. Participation on projects is focused on smoothing the transition of projects from the Project Office to the various business units by performing operations activities within the project life cycle.

This position provides technical expertise on major, complex initiatives. The System Administration team manages major, line-of-business applications supporting Environmental Health, Population Health, Vital Records, and a Laboratory. In addition, the team manages approximately 60 other minor applications. The candidate will initially be expected to become a primary support person for the client’s Electronic Health Record application focusing on clinical and connected care systems. The candidate will eventually be required to provide support for other applications as needed. The ideal candidate will be willing and able to learn new content and skills, excel at time management, and understand how to properly prioritize their workload.

Requirements

Essential Responsibilities for the Application System Administrator

Application Administration

• Assists with installing, configuring, and maintaining applications in support of business needs and priorities.
• Assists with ensuring that the business is fully utilizing the available technology to enhance productivity and improve workflows.
• Works with Project Management Office (PMO) on project teams for new vendor application software features and new technology related projects, reviewing release notes, communicating feature changes, providing clear communication to team members, and managing business users’ expectations.
• Reviews software application documentation to create and execute detailed test plans to ensure the accuracy of the system and to identify any potential defects and risks.
• Works with vendors to implement software application features according to established agreements.
• Works with subject matter experts (SME) or trainers to create and present/assist with Train the Trainer sessions.
• Performs unit testing and quality assurance prior to implementation. Assists with user acceptance testing.
• Maintains user accounts and permissions and audits permissions to minimize vulnerabilities.
• Performs other duties as assigned.

Business Analysis

• Assists with analyzing and defining business processes to develop or align technical solutions to business and operational needs.
• Assists with evaluation of application system software upgrades, identify the current and future-state business processes, analyze, test, document, and communicate new functionality and the impacts to current business processes.
• Recommends process improvement and/or system upgrades based on workflow analysis.
• Assists with assessing the risk of various business solutions and provides input into prioritizing competing business demands.
• Collaborates with business users to understand and address technology deficiencies and new business needs.
• Communicates with application software vendors, detailing business reasons and requirements for new functionality requests and providing feedback on discovered vendor software flaws.
• Actively participates in vendor application user communities and user groups when available.
• Stays current with software development tools, trends, best practices, and emerging technologies.
• Follows documented change control procedures when implementing solutions.
• Ensures compliance with established HHC/MCPHD standards and policies.

Technical Support

• Provides technical support to staff on business applications.
• Responds to users’ problems which includes troubleshooting, diagnosing, rectifying, or escalating the problem.
• Assists in the day-to-day support of software applications managed by the System Administration team.
• Develops and maintains comprehensive documentation regarding application configurations / technical system specifications and knowledge base articles for applications.
• Collaborates with other teams as well as with business users to solve business problems and system issues.
• Communicates business solutions clearly and follows through to ensure implemented solutions resolve the documented issues.
• Communicates and collaborates with application software vendors on a regular basis for updates on upcoming developments and status or escalation on open requests or issues.
• Creates documentation for responding to support issues including knowledge-based articles or other guides.
• Provides instruction and knowledge transfer to Desktop Engineers to support workstations, field/mobile devices.

Qualifications: 

• Healthcare software system administration or healthcare system implementation experience.
• Ambulatory care software experience.
• Connected care experience including referrals, lab orders and results, immunization interfaces (CHIRP) and ePrescribe.
• Public health knowledge is a plus.
• Any combination of education and experience which would provide an equivalent background to a bachelor’s degree in computer science, public health, environmental health or informatics and three or more years of demonstrated experience as a system administrator, business analyst or super-user of a complex healthcare software application.
• Prior project management experience is a plus.
• Experience with SQL and/or Oracle, relational databases and schemas is a plus.

Knowledge and Skills: 

• Excellent problem solving/analytical skills.
• Ability to manage and prioritize multiple projects simultaneously.
• Ability and willingness to learn new content areas and new skills quickly.
• Excellent verbal, written communication, and negotiation skills.
• Ability to effectively interface with technical and non-technical staff at all organizational levels.
• Self-motivated, able to work independently, and takes initiative.
• Demonstrated ability to work successfully with a diverse group of customers.
• Professional attitude and work habits.
• Understands business function related to the application.
• May work with restricted or confidential information. Must maintain confidentiality of any sensitive information according to corporate procedures.