Formed in 2007, Advantix Development Corporation serves as the not-for-profit development instrument of the Evansville Housing Authority. Its mission is to own, operate, acquire and develop housing for low to moderate income families. Since 2007, Advantix has served as developer, and general contractor for both 4% and 9% Low Income Housing Tax Credit development projects. Advantix works with local jurisdictions to develop several types of affordable housing in Indiana and surrounding areas. Currently, Advantix operates approximately 1000 units of affordable housing in Indiana. Providing quality affordable housing opportunities, improving the communities in which we work, and building strong local partnerships are the primary focuses of the Advantix Development Corporation.
SUMMARY
Under the direction of the Information Technology (IT) Manager, the Applications Administrator supports the maintenance of the Evansville Housing Authority (EHA) software systems and applications by identifying, designing, and implementing database infrastructure to support business operations. This position is also engaged in software development needs and provides day-to-day technical support for other EHA team members as well assisting in planning and implementation of any EHA application services initiatives.
All activities must support the Evansville Housing Authority (Agency) strategic goals and objectives and produce results that accomplish the goals of the IT department.
ESSENTIAL JOB FUNCTIONS
Primary areas of responsibility and tasks that may typically be expected include but are not limited, to:
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Coordinates, and maintains the Agency’s business application portfolio, including serving as the first point of contact for the Agency’s business application end-user community; meets with stakeholders to gather and analyze requirements and provide feedback on how they may impact system performance.
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Assists with the planning, testing, execution, and documentation of application updates, and new releases; ensures minimal interruption to users’ activities and performs data migration tasks.
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Assists with the installation, development, and maintenance of the Agency’s production applications, reports, and databases; ensures the daily production of (‘Help Desk’) issues related to software, and data are resolved within established timeframes.
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Stays abreast of new trends and innovations in technology related to business applications; implements improvements; works with staff to maintain, revise, or improve operations and systems. Researches, recommends, and evaluates vendor solutions and technologies before and during system acquisition to ensure cost-effective use of resources and overall fit and ability to integrate within the current application portfolio.
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Addresses business application capacity needs to accommodate for future growth requirements in areas such as increased database size, increase in end-user population, and application feature development; forecasts needs for additional resources and makes recommendations on the same.
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Assesses performance and reliability of business applications by monitoring availability and response time; detects problems and identifies inefficient use of resources; provides guidance to IT staff and/or third-party service providers to resolve application performance issues and streamline workflows.
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Configures and supports Agency business applications either directly or through contracted third-party service providers; liaises with vendors and contractors who provide professional and technical support to the Agency’s business applications regarding bug fixes, new releases, and updates.
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Writes and maintains user and technical operating instructions and documentation; prepares training materials and conducts formal and informal training programs on the use and operation of business applications and advises on best practices; offers constructive guidance to users adapting to new systems and processes.
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Provides guidance to end-user subject matter experts (SMEs) relative to function, operation, and troubleshooting of business applications; serves as the second level of support for issues that cannot be resolved by SMEs.
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Maintains project management timelines, milestones and tasks for all assigned projects; reviews project schedules to plan and coordinate project activities
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Collaborates with other departments to ensure both immediate and long-term data needs are met and requests are being fulfilled in a timely manner; proactively seeks out opportunities to provide useful data metrics to department leaders; provides external partners with data as requested.
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Maintains data security and information confidentiality in accordance with legal requirements and data agreements; protects database confidentiality and integrity through access system and user levels of access.
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System API review, management, and process mapping; performs technical assessment of and creates documentation for new and existing application integrations to demonstrate their utility within the overall system architecture; assists and supports ETL processes to improve quality and integrity of data imports.
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Assists with the development and recommendation of comprehensive standards, policies, and procedures pertaining to business applications operations; maintains, updates, and enhances existing security policies and procedures.
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Interprets, applies, and explains federal, state, and local laws and regulations, and policies, procedures, and practices of assigned position.
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Evaluates, recommends, and develops improvements in operations, procedures, policies, or methods.
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Prepares and presents clear and concise reports, correspondence, policies, procedures, and other written materials. Researches, analyzes, and evaluates new service delivery methods, procedures, and techniques.
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Conducts research projects, evaluates alternatives, makes sound recommendations, and prepares effective reports including staff and Board reports.
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Effectively represents the Department and the Agency in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.
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Establishes and maintains a variety of filing, record-keeping, and tracking systems.
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Organizes and prioritizes a variety of projects and multiple tasks in an effective and timely manner; organizes own work, sets priorities for self and others, and meets critical timelines/deadlines.
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Uses tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
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Performs other related duties as assigned and/or required.
BEHAVIORAL COMPETENCIES
Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with sensitive topics and/or irate customers.
Customer Service: Understands that all Authority employees have external and/or internal customers that they provide services and information to; honors all of the Authority’s commitments to customers/residents by providing helpful, courteous, accessible, responsive and knowledgeable customer service.
Interpersonal Skills: Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; establishes rapport when working with others.
Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains friendly demeanor; values the contributions of others.
Results Orientation: Consistently delivers required agency results; sets and achieves achievable, consistently complies with quality standards and meets deadlines; maintains focus on Agency goals.
Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to delivering on his/her public duty and presenting oneself as a credible representative of the Agency to maintain the public’s trust.
Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions.
EDUCATION, EXPERIENCE AND/OR CERTIFICATION
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Bachelor’s degree from an accredited four-year college or university in information technology, computer science, or related field and a minimum of three (3) years of progressively responsible experience in software and applications development, including two (2) years of experience in programming and report generation using SQL or Yardi.
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Must have the ability to earn technical certifications as required by assigned tasks.
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SQL knowledge is required.
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Possession of valid Indiana Driver’s License.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
JOB COMPETENCIES:
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Knowledge of the key policies, procedures, and functions of EHA.
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Advanced knowledge of record and data management, storage and retrieval systems.
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Demonstrated skill to plan, organize and prioritize tasks and activities, communicate status in a timely manner; identify possible conflicts or delays and develop alternative actions to ensure work is complete.
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Demonstrated skill to carefully and thoroughly plan and organize work with high standards of performance demonstrating a desire to perform well.
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Ability to exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
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Ability to effectively problem solve and utilize critical thinking skills.
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Ability to communicate ideas in both technical and user-friendly language, and clearly and concisely, both verbally and in writing.
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Ability to demonstrate a high level of conscientiousness; holds oneself personally responsible for one's own work and does fair share of work and multi-task.
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Ability to follow pre-established guidelines to perform the functions of the job.
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Ability to make recommendations based on an understanding of Information Technology Systems and an acute awareness of the latest technology and how best leverages its capabilities for the Agency.
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Ability to test all department related software and implement modifications or upgrades to the software.
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Ability to research, collect, compile, and analyze large sets of information and data.
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Ability to interpret, translate and present statistical data.
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Ability to plan, organize and prioritize multiple assignments.
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Ability to work with limited supervision and make sound independent decisions.
COMPUTER AND ADMINISTRATIVE SKILLS
To perform this job successfully, an individual should have average abilities using computer software such as MS Word, and Outlook and should be capable of using internet resources for research and developing reports. Ability to learn other computer software programs as required by assigned tasks.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee’s job is intermittently sedentary. Will use some repetitive motion of hand-wrist in using computers. Must have normal range of vision to complete paperwork and review documentation; hearing and speech to communicate with executives, employees, co-workers, vendors, contractors, agency/company representatives, etc., on the telephone and/or in person on a frequent basis.
Work involves the normal risks or discomforts associated with an office environment.