CRM Application Administrator jobs in Fayetteville, AR
CRM Application Administrator administers the Customer Relationship Management (CRM) applications. Responsible for maintaining the CRM systems including updates, enhancements, building reports, managing dashboards, workflows, and security. Being a CRM Application Administrator monitors end-user usage of systems and performs daily administrative and user support tasks. Typically requires a bachelor's degree. Additionally, CRM Application Administrator may require either the Salesforce Certified Administrator or Salesforce Certified Advanced Administrator certification. Typically reports to a manager or head of a unit/department. The CRM Application Administrator work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a CRM Application Administrator typically requires 4 -7 years of related experience. (Copyright 2024 Salary.com)
Recently Added CRM Application Administrator jobs
CRM Communication Specialist - Tahlequah Campus
- nsuok
-
Tahlequah, OK
FULL_TIME
-
CRM Communication Specialist EM42
Admissions and Recruitment
CODES
JOB CODE: 7152 EEO: 05 GRADE: 14C
OTRS: Optional E/NE: Non-Exempt VAC: 7
DEGREE: 01 SAFETY SENSITIVE: NO DATE: 03/2018
JOB SUMMARY
This position assists in creating and maintaining a more robust and active communication plan by utilizing our CRM to more effectively continue to reach out to prospective students, applicants, and admits at every state of the admissions process. This position is a key stakeholder ensuring the business processes for recruitment, prospect management, enrollment funnel management, communication plans, student onboarding and other enrollment functions at a high level.
MAJOR DUTIES
●Manage existing student recruitment communication flows and campaigns within CRM and suggest new ways to enhance or add to the existing strategies.
●Ensure that prospective student information is entered into the CRM regularly, as required.
●Coordinate data exchanges between Hobson’s and other University contracted third party vendors.
●Coordinate & periodically meet with academic colleges (and department chairs), departments, and student services to create and maintain department-specific communications to be sent at appropriate stages of each communication plan.
●Develop and execute ad hoc campaigns using CRM designed to reach individual or groups of prospective students.
●Create and periodically update (annual and mid-cycle) new filters to correspond with Communication Plan, specific to each stage of the admissions process.
●Export mailing labels for direct mail pieces to be sent to students, specific to where they are in the admissions process/funnel (prospect, hand-raiser, applicant, admit, enrolled).
●Compose weekly and monthly and analytical reports to determine effectiveness of communications at all stages of the admissions process.
●Manage weekly exports for call center, record specialists, academic departments, student services, or university representatives to follow up with prospective, applied, or admitted students via electronic and/or direct mailings.
●Track admissions reports to evaluate where inquiries and applicants are coming from (created source codes) and how they proceed through and admissions funnel.
●Work with the Assistant Director of Recruitment to assist with training University Representatives regarding the Hobson’s Connect CRM, advising on territory management, and customizing communications for specific areas and student populations.
●Create and maintain PURLs (personalized URLs).
●Build communication plans to promote upcoming campus events (campus tours – for students and parents, counselor surveys, college fairs hosted on campus, recruitment events on campus – RiverHawk Rally and RiverHawk Jam, PLC conference, special large group tours, etc.).
●Research best practices for managing CRMs at the university level to maintain effective and practical communication plans.
●Ensure consistent brand imaging and messaging.
●Website maintenance and creation for Admissions and Recruitment.
●Oversee implementation and maintenance of CRM and texting software.
●Manages the integrity of the data by conducing weekly suspect duplicate checks, removal of outdated contacts, email, etc.
●Manages weekly imports into the CRM.
●Provides fist line CRM support for staff.
●Performs related duties.
KNOWLEDGE REQUIRED BY THE POSITION
●The admissions process and timeline, skill in problem solving, knowledge of the Hobson’s CRM system, knowledge of NSU communication plan, skill in marketing and communication.
●Communication skills, knowledge of other department/college functions across campus, knowledge of admissions timeline.
●Knowledge of the Hobson’s CRM system, familiarity with 3rd party vendor contracts.
●Knowledge of higher education and college admissions, skill in data entry and analysis.
●Knowledge of HTML.
●Knowledge of Adobe Creative Suite.
●Advanced problem-solving skills.
SUPERVISORY CONTROLS
The supervisor assigns work in terms of general instructions but at times judgment is needed. The supervisor checks all completed work for compliance with detailed and specific instructions, accuracy, nature and propriety of the final results, and continued assessment of recruitment strategies.
GUIDELINES
Guidelines include NACAC’s (National Association of College Admissions Counseling) Statement of Good Practices, and the Oklahoma State Regents of Higher Education (OSRHE) policies.
COMPLEXITY/SCOPE OF WORK
●The majority of the work for this position will be front-loaded so that the intensity will be great at the beginning and will become more routine and maintenance-based in the future, once a new communication plan has been established and is ongoing.
●The purpose of this position is to assist in creating and maintain a more robust and active communication plan by utilizing our CRM to more effectively continue to reach out to prospective students, applicants and admits at every state of the admissions process.
CONTACTS
●Contacts are typically with co-workers, other college personnel, faculty, 3rd party vendors and other professionals in the field to maintain current best practices.
●Contacts are typically to provide services, to give or exchange information, or to resolve problems.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
●The work is typically performed while sitting at a desk.
●The work is typically performed in an office, library or computer room.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY
This position has no supervisory responsibilities.
MINIMUM QUALIFICATIONS
●Knowledge and level of competency commonly associated with completion of a baccalaureates degree in Marketing, Communications, Computer Science, Public Relations, etc.
●Institutional knowledge of admissions timeline, skill in problem solving, knowledge of higher education admissions processes and skill in data entry and analysis.
PREFERRED QUALIFICATIONS
●Bachelor’s degree in Marketing, Computer Science, Communications or Public Relations
●Previous work with Hobson’s or similar CRM product is preferred
●2 years’ experience in Admissions or Recruitment
- 8 Days Ago
Application Lead
- Hispanic Technology Executive Council
-
Bentonville, AR
FULL_TIME
- Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTU...
- 9 Days Ago
General Application (Licensed)
- Huntsville School District
-
Huntsville, AR
FULL_TIME
- Huntsville School DistrictJob Description Job Title: Certified Teacher Reports To: Principal Contracted Days: 190 Job Summary: Certified teachers provide instruction, observe, and evaluate student per...
- 4 Days Ago
Application Support Analyst 1
- Arvest Bank
-
Lowell, AR
FULL_TIME
- Expiration Date: September 6, 2022 Job Title: Application Support Analyst 1 Work Type: Full Time Location: 202 Goad Springs Rd., Lowell, AR Preferred Qualifications: Software knowledge, ATM knowledge,...
- Just Posted
Open (Any): General Application
- Branco Enterprises, Inc.
-
Neosho, MO
FULL_TIME
- If you are not applying for any specific job opening, please use this general application to submit your qualifications and information to be considered for ANY opening. Notes: Specific position needs...
- Just Posted
Frontend Application Developer
- Harvest Group
-
Rogers, AR
FULL_TIME
- Frontend Application DeveloperNamed one of Entrepreneur Magazine’s 2018 Top Company Cultures, Forbes 2019 Small Giants and Inc 5000's Best Places to Work, Harvest Group is the trusted omni-channel par...
- 1 Month Ago
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0 CRM Application Administrator jobs found in Fayetteville, AR area
Secondary Virtual School Principal
- Arkansas Department Of Education
-
Rogers, AR
- All aspects of building administration and supervision; other duties as assigned.Master's degree; 5 years teaching exper...
- 5/10/2024 12:00:00 AM
District Network Administrator
- Fayetteville Public Schools
-
Fayetteville, AR
- Job Description: The network administrator will work with technology leadership to perform the following job duties: Set...
- 5/10/2024 12:00:00 AM
Senior HR Partner - IT Support
- Tyson Foods, Inc.
-
Springdale, AR
- Relocation Assistance Eligible: No Referral Payout Eligible: No Continue growing with our family. Our team members make ...
- 5/10/2024 12:00:00 AM
Analyst Data Management
- Tyson Foods, Inc.
-
Springdale, AR
- Job Details: SUMMARY: The Data Management Analyst position requires knowledge of the biological, physical, and engineeri...
- 5/10/2024 12:00:00 AM
Litigation Systems Analyst
- CONTACT GOVERNMENT SERVICES
-
Fayetteville, AR
- Litigation Systems Analyst Employment Type: Full Time, Mid-level Department: Litigation Support CGS is seeking a Systems...
- 5/9/2024 12:00:00 AM
Database Engineer
- Outdoor Cap Company
-
Bentonville, AR
- To be successful as a Database Engineer, you should demonstrate great skill in creativity and innovation, ability to thr...
- 5/8/2024 12:00:00 AM
Head of Information Technology
- Outdoor Cap
-
Bentonville, AR
- The Head of Information Technology manages and directs the technology team to execute the short and long-term strategic ...
- 5/8/2024 12:00:00 AM
Workday Developer
- Diverse Lynx
-
Bentonville, AR
- Developer Workday Workday Cloud Connect for third party payroll, Workday Benefits Administration & Cloud Connect for Ben...
- 5/7/2024 12:00:00 AM
About Fayetteville, Arkansas
Fayetteville is the third-largest city in Arkansas and county seat of Washington County. The city is centrally located within the county and has been home of the University of Arkansas since the institution's founding in 1871. Fayetteville is on the outskirts of the Boston Mountains, deep within the Ozarks. Known as Washington until 1829, the city was named after Fayetteville, Tennessee, from which many of the settlers had come. It was incorporated on November 3, 1836 and was rechartered in 1867. The four-county Northwest Arkansas Metropolitan Statistical Area is ranked 105th in terms of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for CRM Application Administrator jobs
$85,143 to $104,071
Fayetteville, Arkansas area prices
were up 1.2% from a year ago
were up 1.2% from a year ago