CRM Application Administrator jobs in Fort Smith, AR

Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America’s Best Small Employers.

Summit is a growing natural gas utility company providing safe, reliable, and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri, and Oklahoma. Being part of the Summit team means embracing excellence, diversity, and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do.

We have an exciting opportunity open for a CRM Coordinator with the opportunity to work hybrid from Fort Smith, AR.

POSITION SUMMARY:

The CRM Coordinator will be responsible for leading and coordinating the development and implementation of control room management (CRM) plans, ensuring effective operations and compliance with relevant regulations and guidelines. Safety is the primary concern for any natural gas company that operates a control room. A CRM Coordinator is responsible for ensuring that all systems and procedures are followed safely and efficiently. They work to implement best practices for safe operations and help maintain a culture of safety within the control room. The CRM Coordinator is responsible for ensuring all staff in the control room are well trained in the proper operation of systems, procedures, and protocols. They work to identify areas where training can help improve the safety, efficiency, and effectiveness of control room operations.

PRIMARY DUTIES AND RESPONSIBILITIES

• Coordinate and lead the development and implementation of the CRM plan, ensuring compliance with relevant regulations, guidelines, and industry best practices.
• Monitor and review the effectiveness of the CRM plan, identifying areas for improvement and implementing necessary changes.
• Develop and deliver the newly developed training programs to ensure staff are aware of how to conduct emergency operations, respond to abnormal conditions, and maintain control room operations in compliance with all relevant standards, policies, and guidelines.
• Develop and maintain strong relationships with other functional groups, including engineering, operations, maintenance, EHS&T, and IT teams, to support the effective implementation of the CRM plan and supporting documents.
• Ensure that all necessary policies and procedures are developed, reviewed, updated, and maintained to ensure full compliance with relevant regulations, guidelines, and operating procedures.
• Ensure that all software, hardware, and other technologies used in the control room are regularly updated, aligned with industry best practices for cybersecurity, and operating efficiently.
• Develop and implement a system to monitor and review all necessary performance criteria for the control room, ensuring that they are met and maintained over time.

EDUCATION AND WORK EXPERIENCE

• A bachelor's degree in business or related field, required.
• At least 2 years of experience in a control room operations role, with experience. developing and implementing control room management plans.

KNOWLEDGE, SKILLS, ABILITIES 

• Familiarity with relevant regulatory requirements, guidelines, and industry best practices relating to control room operations and management.
• Strong knowledge of industrial automation and SCADA systems, including control system hardware and software, operating experience in power plants, gas processing plants or other petrochemical industries would be an added advantage.
• Excellent interpersonal, communication, and leadership skills, able to manage difficult or complex situations.
• Strong analytical and critical thinking skills, able to identify and solve issues in a timely manner.
• Strong project management skills, able to manage complex projects independently.                           

Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home. 

Summit Utilities, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with disability.