CRM Application Administrator administers the Customer Relationship Management (CRM) applications. Responsible for maintaining the CRM systems including updates, enhancements, building reports, managing dashboards, workflows, and security. Being a CRM Application Administrator monitors end-user usage of systems and performs daily administrative and user support tasks. Typically requires a bachelor's degree. Additionally, CRM Application Administrator may require either the Salesforce Certified Administrator or Salesforce Certified Advanced Administrator certification. Typically reports to a manager or head of a unit/department. The CRM Application Administrator work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a CRM Application Administrator typically requires 4 -7 years of related experience. (Copyright 2024 Salary.com)
* At least 6-7 years of experience in IT |
* At least 4-5 years on MS Dynamics CRM ( Dynamics 365 Cloud)) |
Expereince in Customer Service (Case management ) on Dynamics 365 is must have |
* Should have experience as a Technical Lead in at least 4 end-to-end large MSCRM implementations, that include complex functionality, multiple integrations and global rollouts |
* Must have demonstrable experience in architecture and design of such MSCRM applications |
Must be thorough and hands-on MSCRM 2013 ,MSCRM 2016 and Dynamics 365 Versions, including CRM SDK, development of plug-ins, javascript, custom pages and .NET web services (for integrations) |
Must be thorough and hands on in Microsoft technologies including |
* .NET 4.x, C#, XML, Ajax, OData query and HTML 5 |
Microsoft SQL server 2008/2012 |
Scribe and SSIS |
Experience of working in Azure devops is good to have |
* Experience in working in an Agile methodology is a must |
* Must have prior experience in the onsite-offshore model |
* Good customer interface and documentation skills |
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at .
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