CRM Application Administrator jobs in Helena, MT

Application Administrator

Work Location: Open to Montana & South Dakota service locations

Pay range: $54,000 to $121,800 per year

Employment Status: Regular Full-time

External candidates apply at northwesternenergy.com

Internal candidates apply through iConnect.

About this position:

The Application Administrator works in a fast-paced team environment providing top tier application administration and support relative to NorthWestern Energy's technology systems. This position requires innovative thinking, analytical aptitude, and business acumen skills. The successful candidate will work in a team environment to design, install, configure and maintain complex application systems. Our work is very rewarding and is a highly valued function within the NorthWestern Energy Enterprise.

We offer great benefits:

NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota and Nebraska. We employ over 1,500 amazing people and serve 764,200 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits, including:

• 401K with company match up to 4% and non-elective contribution up to 7%
• Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA)
• Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents to include financial heath)
• Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available)
• Tuition reimbursement
• Competitive pay (Scheduled performance-based wage increases and annual incentive opportunities.)
• Paid company endorsed volunteer opportunities
• Paid parental leave
• Paid bereavement leave
• Paid training opportunities
• Paid time off starting on your first day, plus 11 paid holidays

Benefits may vary by position or as negotiated as part of a collective bargaining agreement.

About this job:

• Partner with stakeholders to identify problems and develop requirements for solutions
• Design, install, configure, administer, enhance and support COTS applications
• Demonstrate strong analytical skills to evaluate/troubleshoot complex issues
• Effectively and efficiently organize, plan, execute and coordinate multiple work assignments to meet project milestones or established completion dates
• Some travel (up to 15% of time) and extended hours may be required
• All NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics
• Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives.
• Demonstrates adherence to company safety and security standards

Am I right for this job? Here's the success profile:

• Bachelor's degree from four-year accredited college with some related experience preferred or an equivalent combination of education and experience may be considered
• Understanding of concepts and techniques related to application administration, application support, automation and integration.
• Understanding of network, security architecture and virtual architecture, including virtual delivery of applications
• Must be able to work in a team environment and adapt to changing responsibilities and priorities
• Experience with:
  • Application implementations and upgrades
  • Application administration and automation
  • PowerShell
  • SSL/TLS bindings; certificate management
  • IIS / .NET administration
  • Windows administration
  • Application monitoring
• Strong sense of responsibility and ownership; driving a project from inception to completion
• Affinity for solving problems and diving deep into the details
• Strong written/oral communication and documentation skills
• Knowledge of DevOps fundamentals
• Enterprise Service Bus middleware administration, Linux system administration and Robotic Process Automation experience a plus

Requisition #4347

Posting Dates: April 15, 2024 through April 29, 2024

Department/Division: Business Technology

Employment Physical: Not Required

Drug Test: Required

Background Check: Required

Relocation Benefit: Negotiable

Telecommuting: Part-time Negotiable within NorthWestern Energy Service Territory

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, veteran status, genetic information or any other protected class in accordance with applicable federal or state laws and statutes. In compliance with the ADA Amendments Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department at 1-800-245-6977 or at job.inquiries@northwestern.com.