CRM Application Administrator jobs in Kennewick, WA

If you have questions or need assistance during the application or search process, please contact the recruiter for this position, Denise Cook at dcook@columbiabasin.edu or (509) 542-4407.

• Leads small to moderate sized software development projects; work with stakeholders (CBC students, faculty and staff) to design, plan, and execute software development projects;
• Develop new and maintain existing web and desktop applications using ASP.NET MVC/.NET Core, C#, Transact SQL, HTML, CSS, JavaScript and other technologies;
• Perform testing, debugging, support, training and updates to applications based on customer feedback;
• Write user manuals and technical documentation for new and existing applications;
• Stay up-to-date with standards, best practices and trends in web and application development;
• Create and maintain data reports and help administer database systems;
• Evaluate customer reporting needs and creates/maintains various data reports using SSRS, Tableau and related technologies;
• Collaborate with Institutional Research department to create and maintain databases for data reporting and analysis;
• Help administer MS SQL server databases, including creating and maintaining databases and managing access permissions;
• Administers, maintains and updates servers and software applications;
• Apply software patches to server operating systems and applications to keep them up-to-date;
• Communicate with end users about application outages and maintenance; provide technical support for applications;
• Install, maintain, and troubleshoot system level software; work with vendors to provide data integration and troubleshoot third-party software systems;
• Administer and maintain the website Content Management System (CMS); creates and edit pages and other content on the website using Modern Campus Omni CMS;
• Work with CBC faculty and staff to help them with creating pages and provide support for the CMS; troubleshoot issues and escalate to the CMS vendor if necessary; and
• Perform other related duties as assigned.

• Associate's degree in Information Technology (programming or database emphasis) or related field from an institutionally accredited college or university; and
• Two (2) years of experience in analyzing, designing, installing, programming and/or maintaining software applications using technologies such as ASP.NET, ASP.NET MVC, ASP.NET Core, Transact SQL, CSS, HTML, SSIS, JavaScript or others.

OR

Preferred Qualifications

Analytical Skills: Synthesize complex information, collecting and researching data, utilizing intuition and experience, designing workflows, resolving problems promptly, analyzing information, developing alternative solutions, collaborating effectively in group settings, and maintaining rationality in discussions;

Design Skills: Generate creative solutions; translate concepts and information; collect and research data; use feedback to modify designs; apply design principles; demonstrate attention to detail;

Technical Skills: Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others;

Customer Service Skills: Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments;

Interpersonal Skills: Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas and try new things;

Multi-Tasking: Ability to complete multiple tasks simultaneously and accurately in a fast-paced environment;

Flexibility: Ability to prioritize workflow, to be open to change in direction and work quickly and effectively with change and interruptions; and

Teamwork: Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; build morale and group commitments to goals and objectives; support everyone's efforts to succeed.

This position is a full-time classified staff position. This position is overtime exempt and the typical work hours are Monday through Thursday, from 7:00 a.m. to 4:30 p.m. and Friday from 7:00 a.m. to 12:00 p.m.; however, must be available to work a flexible schedule when prior notice is given by the College. This position is available immediately.

Process Note

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
 
Additionally, pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant’s current or past employer. By law, post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute.

**Please note that selected interview candidates will be subject to supplemental testing that will measure skills and abilities related to this position (e.g., Database Administration, Programming, Communication, Analytical Skills, MS Office Simulation [Excel, PowerPoint, Outlook, and Word], Customer Service, etc.).   
 
Conditions of Employment
In the interest of providing a healthy, safe and secure educational and work environment and in order to meet the requirements of federal legislation, it is the policy of Columbia Basin College to maintain an alcohol and drug-free workplace for our employees and students.
 
If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.
 
CBC is an equal opportunity employer and complies with the letter and spirit of all federal and state laws. CBC encourages applications from qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or other legal protected characteristics. Candidates who need any accommodation in the application process or in employment should contact the Office of Human Resources.

Other Job Elements
The physical demands and work environment characteristics described below are representative of those that must be met and may be encountered by an incumbent when performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions. 
 

Physical Demands

While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility including having the ability to move materials on a regular basis such as files, books, office equipment, etc. Manual dexterity and coordination are required to operate equipment such as computer keyboard, calculator, and standard office equipment. 

Working Conditions

Usual office working conditions. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises.

Union Clause
This is a bargaining unit position represented by the Washington Public Employees Association (WPEA). Internal promotional, transfer and voluntary demotion applicants who have skills and abilities to perform the duties of the position will be considered prior to consideration of other applicants.