Here are the job position details for your review:
Job Title: Customer Service Professional
Pay Rate: $18 to $20/HR
Duration: 10 months
Location: Johnson City, TN
Shift - 8 AM to 6 PM EST
Responsibilities:
- Must have strong reporting experience, meeting deadlines, and meeting high accuracy goals.
- Respond and resolve problems in a timely and accurate manner while providing excellent customer service.
- "Transfers" are expected to integrate processes and results from other workflows and disciplines to develop and accountably propose appropriate and effective solutions for significant parts of solutions
- Manage the data workflow, as it interacts with the workflow in the CRM tools
- Utilize CRM tool to directly communicate with internal/external customers, suppliers, and affiliates.
- The primary focus will be supporting multiple product lines within the assigned business segment for customer types including industrial, and construction distributors, end-user accounts, and OEMs.
- Follow up and engage stakeholders as required until the expected release date for open orders is addressed accordingly.
Required Knowledge/Skills, Education, and Experience:
- Secure wireless and/or automation product experience may be required; an associate's degree in a related discipline is preferred.
- 5 years of practical Customer Support experience and/or related field (Phone/Web/or Live Chat)
- Demonstrated ability to reproduce a customer problem, isolate causes, and drive resolution.
- Demonstrated logical reasoning, situational, and time management while presenting a positive attitude to customers and co-workers.
- High Level of professionalism and excellent customer service skills.
- Ability to multitask and handle a high volume of work accurately.
- Excellent verbal, written, and organizational skills.
- Desire to grow within the company.
- Ability to work within a team environment.
- Must be a self-starter.
- Ability and desire to learn assigned business segment product line.
- May need to take internal product training classes.
- Ability to complete the required training program.
- Strong data analytical and problem-solving skills in identifying patterns and trends.
- Proficient with Microsoft Suites.
Preferred Knowledge/Skills, Education, and Experience
- Knowledge of SAP, CRM systems, and Quotation tools.
- 5 years of practical Customer Support experience supporting industrial, construction, mechanical, and/ or electrical industries.
- Experience with managing software applications preferred
Additional ongoing responsibilities:
- Develop knowledge of assigned products within divisions and systems to move within the Customer Support Organization.
- Develop lasting professional relationships within the organization such as plants, warehouses, sales, standard pricing, product managers, and buyers.
- Understand the business unit organizational charts allowing you to escalate and resolve issues within the organization.
Job Types: Full-time, Contract
Salary: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
- Call center
- In-person
- Office
Application Question(s):
- Please Provide an Alternate Email ID
Experience:
- Customer Support via (Phone/Web/or Live Chat): 1 year (Required)
- CRM: 1 year (Required)
- SAP/ERP: 1 year (Required)
- industrial, construction, mechanical, and electrical: 1 year (Required)
Ability to Commute:
- Johnson City, TN 37601 (Preferred)
Work Location: In person