CRM Application Administrator administers the Customer Relationship Management (CRM) applications. Responsible for maintaining the CRM systems including updates, enhancements, building reports, managing dashboards, workflows, and security. Being a CRM Application Administrator monitors end-user usage of systems and performs daily administrative and user support tasks. Typically requires a bachelor's degree. Additionally, CRM Application Administrator may require either the Salesforce Certified Administrator or Salesforce Certified Advanced Administrator certification. Typically reports to a manager or head of a unit/department. The CRM Application Administrator work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a CRM Application Administrator typically requires 4 -7 years of related experience. (Copyright 2024 Salary.com)
CRM Administrator - Digital Learning at UT
- 24000000UE
CRM Administrator - Digital Learning at UT
Digital Learning at UT, is a newly created unit charged with advancing UT’s commitment to discovery, creativity, learning, and engagement, specifically for online learners. Using advanced and innovative technologies, Digital Learning at UT will provide scalable solutions that enhance the online learning experience and reduce barriers to student access and success, providing a tremendous impact to online learners across the state and the nation. At Digital Learning, we want to be bold and impactful, transforming the future of online education through innovative thinking and collaboration problem-solving.
The CRM Administrator is responsible for configuration and customization of the Digital Learning customer relationship management (CRM) system. This position will lead the technical support, maintenance and ongoing improvements to Slate CRM. In particular, this person will lead the technical aspects of marketing campaigns, events, inquiries, web forms, automation, student and staff portals. Position will work closely with peer staff in both Undergraduate and Graduate admissions office to ensure integrity and scalability of the platform(s). The administrator will provide training and support for divisional users. The administrator will work lock step with Digital Learning Core Education units to implement CRM solutions based on identified need. This position is responsible for developing and implementing strategies that align with enrollment goals as defined by Digital Learning leadership and the University of Tennessee.
The salary range for this position is approximately between $80,000-$90,000 per year with the potential for a hybrid working capacity.
Job Duties
Management of Digital Learning realm within campus CRM systems
Research & Data Analysis
Relationship Development - Communication, Collaboration, and Partnership
Successful candidates will have:
Required Education and Experience:
Preferred Experience:
For full consideration, applicants must attach a letter of interest, resume, and the name, address, email, and phone number of three professional references, in addition to completing the applicant file to the Human Resources online application system, Taleo.
Screening of applicants will begin immediately and continue until the position has been filled. DL_UT
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