CRM Application Administrator jobs in Little Rock, AR

SCOPE OF POSITION:
The CRM Administrator I will be the primary point of contact for multiple user groups and service teams who require maintenance, configuration, reporting, and training. Responsible for interfacing with various teams and producing all the reporting needed on a daily, weekly and monthly basis. This role requires a mix of technical Salesforce experience as well as the ability to train, support, and collaborate with Salesforce users.

ESSENTIAL JOB FUNCTIONS:

KNOWLEDGE, SKILLS AND ABILITIES:

• Intermediate skill level with MS Office
• Ability to gather, create and deploy solutions to end users
• Type 50 wpm
• Good command of the English language and knowledge of punctuation, grammar, and spelling are required
• Ability to maintain confidentiality
• Self-motivated and self-directed with significant experience in working with a collaborative team environment
• Ability to present ideas in a user-friendly language
• Strong oral and written communication skills
• Creativity
• Customer service
• Ability to meet deadlines
• Attention to detail
• Flexibility
• Medical terminology
• Ability to work collaboratively and independently to achieve stated goals
• Initiative
• Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public
• Ability to prioritize and multitask
• Strong organizational skills
• Analytical and problem-solving skills
• Professionalism
• Time management skills
• Some travel including overnight travel
• Regular and punctual attendance
• Ability to work overtime and weekends as needed
  

Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices):
Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress, ability to make independent decisions and ability to travel. Must be able to lift and transport up to 30 lbs. Must be capable of performing the essential functions of this job, with or without reasonable accommodations.

EDUCATION:
Required: Bachelor’s degree*
Salesforce.com Certified Administrator (ADM201)

Desirable: Additional Salesforce.com Certifications

EXPERIENCE:
Required: One (1) year of Salesforce.com administration experience (including Service Cloud). One (1) year of experience implementing and configuring Salesforce.com for 50 users. Experience with Salesforce.com architecture. Experience using Salesforce data tools (Data Loader, DemandTools, etc.).

Desirable: Advanced Excel proficiency (index/match, macros, solver, regression)

INTERNET REQUIREMENTS:
Reliable, high-speed wireless internet service (Wi-Fi)