Department
School of Medicine / SOM Information Technology
Scope of Job
To provide clinical staff and providers-facing applications support and training, including but not limited to: EHR (Epic) use, EHR optimization, EHR billing and coding, and EHR application configurations. Investigates application functionality, processes, issues, among others, and recommend configuration/procedural changes for optimal performance.
Description of Duties
- Develops application support training objectives and evaluates the effectiveness of training programs related to a specific department/clinic/program.
- Resolves clinical staff issues related to application system by maintaining action plans for the resolution, initiating and tracking of problem assignment to technical resources, and updating clinical staff on issue status.
- Identifies process gaps and provides solutions that improve quality of service and assists with the development and improvement of training process of clinical application systems.
- Collaborates with clinics to investigate application functions of clinical management system for billing, collections, or denials issues and ensures changes are done in table maintenance or configurations to correct problems.
- Collaborates with providers, staff from partner sites, and other School of Medicine clinic staff to resolve any clinical issues impacting the Electronic Health Record (EHR) use.
- Using training principles and teaching skills, strives to meet the comprehensive needs of the healthcare staff and patients in a safe, caring and professional manner.
- Actively participates as a member of clinical decision Support.
- Performs other duties as assigned.
Supervision Received
General supervision from assigned supervisor.
Supervision Given
Direct supervision of assigned staff.
Required Education
Bachelor’s degree in Healthcare, Healthcare Administration, Information Systems, Business Administration, Management or related field.
Preferred Education
None.
Licenses/Certifications
None.
Required Experience
Two (2) years of experience working within applications support, clinical workflows, and track record of providing support to clinical staff, or prior experience providing application support. Experience may be substituted for education on a 1-on-1 basis.
Preferred Experience
Experience obtained in a clinical setting.
Equipment
Use of standard office equipment. Personal computer-based productivity tools.
Working Conditions
Needs to be able to successfully perform all required duties. Office Environment; some travel and weekend work is required. Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Other
Exceptional planning and organizational skills. Demonstrated ability to lead others in difficult situations. Strong problem solving skills. Ability to work with and communicate to a diverse work force in all levels of healthcare. Ability to handle multiple priorities. Ability to lead others in a team environment and come to consensus on workflow/training related issues.
Physical Capabilities
N/A
Employment Category
Full-Time
Minimum Salary
Commensurate with Experience
Posted Salary
Commensurate with Experience
Position Available Date
03/04/2024
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