CRM Application Administrator administers the Customer Relationship Management (CRM) applications. Responsible for maintaining the CRM systems including updates, enhancements, building reports, managing dashboards, workflows, and security. Being a CRM Application Administrator monitors end-user usage of systems and performs daily administrative and user support tasks. Typically requires a bachelor's degree. Additionally, CRM Application Administrator may require either the Salesforce Certified Administrator or Salesforce Certified Advanced Administrator certification. Typically reports to a manager or head of a unit/department. The CRM Application Administrator work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a CRM Application Administrator typically requires 4 -7 years of related experience. (Copyright 2024 Salary.com)
CRM Analyst
The CRM Analyst is responsible for supporting the CRM Manager in driving customer retention through digital gaming campaigns. The person in this role is also responsible for ensuring the data in the CRM systems are maintained accurately and in compliance with regulations
Primary Duties and Responsibilities includes but not limited to:
Competencies: Incumbent will master the following competencies while in this position:
Training Requirements:
Physical Demands and Work Environment:
Minimum Education and Qualifications:
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan reserves the right to make changes in the above job description whenever necessary.
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