CRM Application Administrator jobs in Poughkeepsie, NY

The Department of Development and Alumni/ae Affairs (ODAA) seeks a Development Services CRM specialist. The CRM Specialist will be trained in how to configure and customize all aspects of the new Slate CRM (customer relationship management) system that manages information for the College’s network of fund raisers and event planners. Reporting to the Director of Development Services, the CRM Specialist will share responsibilities for supporting this critical system and ensuring the quality and availability of its data. This position presents the right candidate with an excellent opportunity to grow skills in system administration, data management and analytics while learning about the business of non-profit fundraising. This is a full-time, in-person position.

Essential Duties

• Configure the Slate CRM to support Development business processes
• Create and manage accounts and access for CRM users
• Maintain data accuracy on behalf of ODAA in accordance with data entry policy and procedures
• Train and assist staff throughout Bard in use of the CRM
• Understand system interfaces for gift entry, fund creation, gift restrictions and audit reporting
• Create and run reports and data extracts for ODAA team members and other campus units
• Help with the production of targeted mailing lists for communications, appeal solicitations, invitations, and events as requested
• Author and maintain procedural documentation related to use of the CRM
• Comply with all IRS, FASB, and NYPMIFA regulations related to development activities
• Required to work during peak processing periods, specifically, mid-December through mid-January, and mid-June through mid-July
• Required to assist with campus wide events, such as Commencement /Reunion Weekend, Arrival Day, and Family Weekend and other events as needed

Qualifications

• Basic understanding of spreadsheet data management (e.g. sort, filter, vlookup, pivot tables, etc. in Microsoft Excel or Google Sheets)
• Ability to prioritize and attend to multiple complex tasks simultaneously
• Superior attention to detail and demonstrated ability to meet deadlines
• Evidence of strong problem-solving skills
• Excellent interpersonal and communications skills
• Integrity in handling sensitive or confidential information
• Customer service-oriented disposition
• Ability to work as a team member in a fast-paced environment

Additional Desirable Skills

• Bachelor’s degree
• Experience working with any CRM (e.g. Salesforce, Raiser’s Edge, DonorPerfect, etc.)
• Knowledge of fundraising principles and practice, particularly in a college or university setting
• Familiarity with with web technologies (HTML, CSS, Javascript)
• Specific familiarity with Technolutions’ Slate CRM
• Experience with a reporting tool of any kind
• Exposure to any data analysis tools (SQL, Python, R, SaS, etc.)

To Apply
Please submit a cover letter, resume and list of three professional contact references to Interfolio at: http://apply.interfolio.com/124657

Applications will be reviewed as received.

Equal Opportunity Employer

Bard College is an equal opportunity employer and we welcome applications from those who contribute to our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, mental, or physical disability, age, sexual orientation, gender identity, national origin, familial status, veteran status, or genetic information.

Bard is committed to providing access, equal opportunity, and reasonable accommodation for all individuals in employment practices, services, programs, and activities.

Job Type: Full-time

Pay: $26.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person