CRM Application Administrator jobs in Raleigh, NC

CRM Application Administrator administers the Customer Relationship Management (CRM) applications. Responsible for maintaining the CRM systems including updates, enhancements, building reports, managing dashboards, workflows, and security. Being a CRM Application Administrator monitors end-user usage of systems and performs daily administrative and user support tasks. Typically requires a bachelor's degree. Additionally, CRM Application Administrator may require either the Salesforce Certified Administrator or Salesforce Certified Advanced Administrator certification. Typically reports to a manager or head of a unit/department. The CRM Application Administrator work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a CRM Application Administrator typically requires 4 -7 years of related experience. (Copyright 2024 Salary.com)

Recently Added CRM Application Administrator jobs

N
Salesforce Application Administrator
  • North Carolina State University
  • Raleigh, NC FULL_TIME
  • Posting Information

    Posting Number
    PG193300EP

    Internal Recruitment
    No

    Working Title
    Salesforce Application Administrator

    Anticipated Hiring Range
    Commensurate with Education and Experience

    Work Schedule
    Monday-Friday; 8:00am - 5:00pm and other hours as needed to fulfill the duties of this position; flexible work arrangements available

    Job Location
    Raleigh, NC

    Department
    Advancement Services

    About the Department
    North Carolina State University was founded in 1887 with the purpose of creating economic, societal and intellectual prosperity for the people of North Carolina. Today NC State is the largest university in North Carolina, with more than 37,000 high-performing students, 9,000 preeminent faculty and staff and 260,000 alumni. NC State is a research-extensive university known for its leadership in science, technology, engineering and mathematics. We’re also at the forefront of teaching and research in agriculture, business, design, education, humanities and social sciences, natural resources, textiles and veterinary medicine. NC State is consistently named as one of the best values in higher education, and many of our programs are ranked at the top of their respective disciplines. We take a great deal of pride in our collaborative, supportive and collegial team culture. All staff are provided opportunities for training and professional development, with an eye to personalized career growth.

    The mission of University Advancement is to secure support for NC State University in terms of dollars, service, and engagement by delivering an integrated program of development, alumni relations, communications and marketing, and advancement services. Our objective is to build deep and long-term relationships with alumni and other stakeholders, and partners that will ensure increased support to NC State in the future.

    Advancement Services provides timely, accurate and actionable resources to enhance fundraising and engagement activities at NC State University. We achieve this through effective business intelligence and reporting, compelling donor research and analysis, innovative technology, quality donor and alumni information, and superior customer service, all while applying ethical gift and data management practices. Advancement Services supports the operations of Alumni Engagement and Annual Giving, University Development and University Communications as well as college and unit advancement offices. The unit oversees the University’s alumni & donor database (Ellucian’s Advance Web solution), analytics and reporting systems, processing gifts and conducting research about potential contribution opportunities. Advancement Services also maintains financial records, conducts donor research, receipts private gifts following the NC State Standard Operating Procedures for Acceptance of Gifts, administers the corporate matching gifts program, updates & verifies alumni records, manages donor prospect tracking systems, and plans & manages gift agreements & endowment reports.

    Essential Job Duties
    North Carolina State University’s Advancement Services is seeking an experienced Salesforce Application Administrator. This position is part of the Application Services team within Advancement Information & Technology and reports to the Director of Application Services. The Salesforce Application Administrator will be responsible for maintaining the integrity, configuration, and support of our new constituent relationship management solution – Salesforce Sales Cloud with UC Innovation’s Ascend advancement managed package planned to launch in Fall 2024. This position will serve as the lead Salesforce Administrator while working with a team of application developers (BTA Analysts and Specialists) performing: business process analysis; change request evaluation; functional and technical specification development; coding; system integration, unit and system test development and execution; code migration; production support; & system maintenance.
    Core Responsibilities:
    • Support environment configurations for the Salesforce platform and managed packages by performing regular Salesforce administrative functions including, but limited to, creating/updating page layouts, creating/updating flows and automations, and developing custom objects and fields, and creating reports and dashboards.
    • Monitor performance, data integrity and overall health of the Salesforce environments, and complete regular system reviews and audits.
    • Coordinate sandbox seeding to ensure non-production data requirements are satisfied across multiple instances.
    • Install and upgrade managed packages and other software needed to support application systems. Current managed packages include: UC Innovation Ascend, Blackthorn, DonorSearch and several others.
    • Execute data-related requests, including data imports and ad hoc changes using Data Loader.
    • Coordinate user and application security setup including account setup, permission sets, and public group management with onboarding and training colleagues.
    • Troubleshoot user-reported issues by working with the software vendors and other IT Services departments to determine the best resolution method.

    Other Responsibilities
    • Other duties as assigned.

    Qualifications

    Minimum Education and Experience
    • Bachelor’s degree in Computer Science, Computer Engineering, or closely related degree from an appropriately accredited institution and three years of experience in operations analysis and design, systems programming, or closely related area OR
    • Bachelor’s degree from an appropriately accredited institution and four years of experience in operations analysis and design, systems programming or closely related area.

    Other Required Qualifications
    • At least one year of experience supporting the Salesforce platform performing administration.
    • Demonstrated understanding of Salesforce and its administration functions.
    • Ability to effectively communicate relevant subject matter to both functional and technical teams.
    • Ability to observe, understand, and respond strategically to customer needs.
    • Demonstrated aptitude for learning new technologies.
    • Excellent troubleshooting skills with the ability to analyze and resolve problems quickly.
    • Ability to establish, document, and maintain procedures and processes.
    • Strong analytical and problem-solving skills.
    • Energetic, motivated, service-oriented, and able to effectively manage multiple competing priorities.
    • Collaborative style, combined with the ability and desire to work in a team-based environment.
    • Exceptional verbal and written communication skills
    • Flexible to new situations and challenges, and an advocate for change.
    • Ability to understand business needs, identify creative solutions, and use appropriate technology to provide the most effective results.
    • Capable of maintaining a high degree of confidentiality and responsibility regarding information related to NC State and any affiliate organizations.

    Preferred Qualifications
    • Previous experience with a Salesforce CRM implementation, or other CRM platform.
    • Salesforce Administrator certification
    • Experience with UC Innovation Ascend managed package
    • Knowledge of higher education or non-profit advancement/fundraising operations and data

    Required License(s) or Certification(s)
    n/a

    Valid NC Driver's License required
    No

    Commercial Driver's License required
    No

    Recruitment Dates and Special Instructions

    Job Open Date
    03/27/2024

    Anticipated Close Date
    Open until filled

    Special Instructions to Applicants
    Please submit a resume, cover letter, and contact information for at least 3 professional references.

    Position Details

    Position Number
    00104612

    Position Type
    EHRA Non-Faculty

    Full Time Equivalent (FTE) (1.0 = 40 hours/week)
    1.00

    Appointment
    12 Month Recurring

    Mandatory Designation - Adverse Weather
    Non Mandatory - Adverse Weather

    Mandatory Designation - Emergency Events
    Non Mandatory - Emergency Event

    Department ID
    085001 - Advancement Services

    AA/EEO
    NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.

    If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

    Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

    NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
  • 28 Days Ago
Apply this Job
M
CRM Specialist
  • MDO Holdings
  • Raleigh, NC OTHER
  • Job Details Job Location: Raleigh - Raleigh, NC Salary Range: Undisclosed DescriptionAre you a person who has an innate intellectual curiosity and hunger to grow and learn? Are you passionate about th...
  • 1 Month Ago
Apply this Job
M
CRM Specialist
  • Mdo Management Group
  • Raleigh, NC FULL_TIME
  • Are you a person who has an innate intellectual curiosity and hunger to grow and learn? Are you passionate about the important role data plays in the success of behavior and decision making? We are lo...
  • 1 Month Ago
Apply this Job
T
Power Platform/CRM Developer
  • Trigyn Technologies, Inc.
  • Raleigh, NC FULL_TIME
  • Job DetailsTrigyn's direct government client has a contract assignment for Power Platform/CRM Developer in Raleigh, NC. The particulars of the opportunity are below:Description:Power Platform/CRM Deve...
  • Just Posted
Apply this Job
D
CRM Regional Sales Representative
  • DX1 Platform
  • Raleigh, NC FULL_TIME
  • REMOTE FROM HOME! ... phone - Zoom mtg - online s/w demos New business hunter - Prospect across the U.S. from your home and no weekly travel - Strong phone based sales expert preferred! Automotive, po...
  • 1 Day Ago
Apply this Job
D
CRM Database Auditor (Contractor)
  • Discover Durham
  • Durham, NC CONTRACTOR
  • Anticipated contract dates: March- June 30, 2024 Discover Durham is Durham’s marketing and sales agency, generating economic impact by drawing millions of leisure, business, and sports visitors to our...
  • 11 Days Ago
Apply this Job
View All CRM Application Administrator Jobs
Salary Company Skills Job Openings
Filters

Clear All
  • Filter Jobs by companies
  • More
Salary Company Skills Job Openings

0 CRM Application Administrator jobs found in Raleigh, NC area

About Raleigh, North Carolina

According to the United States Census Bureau, Raleigh occupies a total area of 144.0 square miles (373.0 km2), of which 142 square miles (369 km2) is land and 0.97 square miles (2.5 km2), or 0.76%, is covered by water. The Neuse River flows through the northeast end of the city. Raleigh is located in the northeast central region of North Carolina, where the Piedmont and Atlantic Coastal Plain regions meet. This area is known as the "fall line" because it marks the elevation inland at which waterfalls begin to appear in creeks and rivers. As a result, most of Raleigh features gently rolling hil...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for CRM Application Administrator jobs
$90,888 to $111,095
Raleigh, North Carolina area prices
were up 1.5% from a year ago
View detail