CRM Application Administrator jobs in Richmond, VA

• Provide technical support for business specific applications.

• Confer with project personnel to provide business and technical advice and resolve problems.

• Participate in projects and provide technical leadership as needed on business systems projects.

• Keep abreast of updates and changes to business specific applications and ensure the technology, vendor, and/or platform stays current and supported.

Systems Analysis

• Provide accurate and creative solutions to user problems of complex nature to ensure user productivity.

• Research, respond to, and resolve questions in a timely manner in accordance with standards.

• Work closely with QA team to ensure quality software for UAT testing.

• Understand business processes in order to recommend productivity enhancements.

• Work closely with all support groups to ensure system integration.

Systems Support

• Respond to inquiries, undertaking diagnosis of IT related problems and providing solutions.

• Communicate with system users and/or IT team on progress of incidents, service requests and enhancements.

• Work with colleagues to develop and implement customer focused system improvements.

  Knowledge/Skill Requirement

  Experience:

• Several years of business systems analysis, application administration, and/or business application systems support experience.

• Several years of experience in hardware/software support in a medium sized environment.

• Working knowledge of SQL queries.

• Understanding of ITIL and ITSM methodologies.

• Solid background with diverse business applications, user access administration, application troubleshooting, change management, etc.

• Solid PC and Office productivity tools knowledge.