CRM Application Administrator administers the Customer Relationship Management (CRM) applications. Responsible for maintaining the CRM systems including updates, enhancements, building reports, managing dashboards, workflows, and security. Being a CRM Application Administrator monitors end-user usage of systems and performs daily administrative and user support tasks. Typically requires a bachelor's degree. Additionally, CRM Application Administrator may require either the Salesforce Certified Administrator or Salesforce Certified Advanced Administrator certification. Typically reports to a manager or head of a unit/department. The CRM Application Administrator work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a CRM Application Administrator typically requires 4 -7 years of related experience. (Copyright 2024 Salary.com)
As a Associate Product Manager on the CRM Product team, you will join a small tightly knit team that supports our Salesforce implementation, while championing and developing new features and solutions to maximize the efficiency and effectiveness of our CRM. You'll work alongside a cross-functional, global team including Product and CRM development resources to analyze, optimize, and build innovative Sales, Service and Operational features, ensuring they align with business objectives and deliver the best possible user experience for our internal and external users.
This is a very fast-paced and high-visibility role requiring excellent communication skills, ability to listen to end users and work on your own, sometimes with little supervision. You will report to a Product Manager and have the chance to collaborate with teams across all areas of the business, to positively shape the roadmap whilst working with a number of industry leading vendors, technologies, and concepts. The role will suit someone looking for a challenging and exciting role, who is able to think on their feet and not afraid to make decisions.
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