CRM Application Administrator jobs in Wilmington, DE

Incyte is a biopharmaceutical company focused on the discovery, development, and commercialization of novel medicines to meet serious unmet medical needs in oncology and inflammation and autoimmunity. Incyte is committed to the rigorous pursuit of research and development excellence to improve the lives of patients, make a difference in health care, and build sustainable value. 

The Company strives to discover and develop first-in-class and best-in-class medicines-advancing a diverse portfolio of large and small molecules.

Job Summary (Primary function)

This position reports to the Business Information Services team and is part of Incyte’s North American Business Operations organization. Primarily focused on Incyte’s Dermatology franchise, this role will participate in the delivery and support of solutions designed to enable Incyte’s Sales, Marketing, and Patient Access teams to effectively execute their daily business and enhance performance. This position will work closely with cross functional teams and external partners to ensure Incyte’s CRM platforms and ecosystem are foundationally sound, efficient, and leverage industry best practices and best in class technologies.

The successful candidate will be flexible and eager to embrace a continuous, aggressive learning curve, and must be self-motivated.  The candidate must be capable of supporting multiple projects in a fast paced, deadline-oriented, and cross-functionally collaborative environment.  Additionally, a customer-service orientation with strong oral and written communication skills are keys for success.

Essential Functions of the Job  (Key responsibilities)

·         Provide daily hands-on support, administration, and configuration of CRM systems (Salesforce & Veeva)  for the North American Commercial and Medical Affairs teams

·         Assist overall BIS CRM and Applications team with secondary or backup coverage for Incyte’s Oncology

o   franchise as needed

·         Maintain integrations of field-based sub-systems such as speaker programs, rosters, alignments, sample 

·         fulfillment, Mobile Locker, Okta, and other key applications

·         Work with colleagues and stakeholders to document, prioritize, and deliver business and technical solutions

·         Gather project requirements, define business rules, lead discovery sessions, and prepare impact analyses

·         Demonstrate strong communication, and relationship building skills with colleagues and partners

·         Take responsibility for managing vendor activities and deliverables

·         Train other department members as necessary, train new hire classes on field-facing systems and applications as needed

·         Actively contribute to the documentation and testing of operational processes, data integration points, and data service offerings in support of key customers

·         Support Commercial Sales and Product Strategy, Medical Affairs, Compliance as projects or requirements dictate

·         Express technical and business concepts, ideas, opinions, and develop conclusions both orally and in writing

Qualifications (Minimal acceptable level of education, work experience, and competency)

·         Bachelor’s degree required

·         3 years’ experience in the pharmaceutical Commercial Operations space or relevant experience

·         Experience with Salesforce Automation/CRM platforms required

·         Previous master data management and sale operations experience preferred

·         Knowledge of Sample Accountability processes is a plus

·         Strong communication and interpersonal skills required

·         Functional knowledge of databases and SQL a plus

·         Understanding of data warehouse processes and systems a plus

·         Strong working knowledge of Microsoft Office applications (Excel, Access, Word, PowerPoint)

·         Proven ability and experience in multi-tasking with a commitment to delivering results in tight timelines

·         Innovative problem solving skills and impact analysis

·         Able to work efficiently in a team oriented setting

·         High degree of accuracy and attention to detail

Disclaimer:  The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications.  Management reserves the right to change or modify such duties as required.

Incyte Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer.

We Respect Your Privacy

Learn more at: http://www.incyte.com/privacy-policy

The Incyte hiring organization processes your personal data to manage your job application in order to enter into an employment relationship with you if you are the successful candidate.

During the process, you may be asked to respond to questions that will screen out your application if you do not meet certain objective criteria required by the job.   You can learn more about this process here.

You may have the right to access, delete, restrict, edit, move, or object to the use of your personal data. You may also have a right to report concerns to the authority responsible for data privacy in the country where the position is based or where you live or work. 

You can learn more about Incyte’s data protection practices here. By accessing this link you can learn about the types of personal data we collect, how we use it, whether collection and processing is optional, sources of the personal data we process, how it is shared, where it is stored or transferred to, how long we keep it, and contact information for Incyte, Incyte’s data protection officer, and your supervisory authority (if applicable).

Please contact privacy@incyte.com if you have any questions or concerns or would like to exercise your rights.