CRM Business Data Analyst analyzes Customer Relationship Management (CRM) system data in response to channel marketing initiatives. Studies marketing data such as customer information, call patterns, and demographics. Being a CRM Business Data Analyst requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. To be a CRM Business Data Analyst typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Category: Information Technology
Employment Type: Contract
Reference: BH-371611
Business Data Analyst (Governance, Excel, BI, Tableau)
Location:
Ridgefield Park, NJ
Schedule:
Onsite Mon - Thu / Remote Friday
Top skills:
* Data Systems Management: Support data governance and partner with internal and external teams to resolve data issues
* Data Analysis: Identify root causes of problems and use data-driven approaches to develop solutions
* Communication Skills: ability to articulate complex or technical concepts into simple terms to working level teams as well as executives
About the Process Innovation Team:
The Process Innovation (PI) team is a strategic project management organization that leads business units in analyzing, developing, and implementing innovative solutions and systems. The team operates in a high-speed, high intensity, and high-expectation atmosphere, driving results across all divisions within the company.
Position Summary:
As a Business Analyst, you will manage company-wide data systems and collaborate with internal and external teams to develop a single source of truth across the organization. Additionally, you will use data-driven approaches to identify root causes to problems and develop new business processes and solutions.
Key Responsibilities:
* Manage company-wide data systems, supporting data governance for the business
* Collaborate with partner teams to drive results across the company, defining company technical requirements for systems and processes for development and/or enhancement
* Identify root causes to problems and use data-driven approaches to develop and implement new business processes and solutions
* Conduct analysis, interpret technical documents and processes, and draw valid conclusions regarding user needs and business requirements
* Provide technical guidance; develop and update user documentation, written instructions, training guides, and manuals; meet with users to provide information regarding system changes and enhancements.
Necessary Attributes & Skills:
* Bachelors degree (BA or BS) in Business, Finance, Information Systems, Engineering or related field preferred
* At least 3-4 years of experience working as a business/data analyst, process improvement, or similar role
* Experience with analyzing large sets of data, including master data management
* Ability to structure and perform complex analysis within Excel and related BI tools such as Tableau
* Excellent written and verbal communication skills, able to articulate complex or technical concepts into simple terms to working level teams as well as executives
* Comfortable working in a fast-paced environment, navigating ambiguity, and managing competing priorities
* Organized, detail-oriented, and strong analytics experience
* Willing to work 4-5 days in the office per HR guideline and travel up to 10% of your time
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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