CRM Business Data Analyst jobs in Jackson, MS

• Collaborate with MDCPS functional leads and SMEs to understand, index, and document future-state Business Processes using industry-standard notations (e.g., BPMN)
  
• Build Methods and Procedures Documentation for specific tasks within a business process where step-by-step instructions are required
  
• Analyze future-state workflows for improvement and optimization opportunities
  
• Work closely with MDCPS and vendor project teams (Development, OCM, Testing, Training, etc.) to ensure that Business Process documentation aligns with project objectives and timelines
  
• Provide expertise in process mapping, modeling techniques, and best practices – transition knowledge and documentation to MDCPS at the close of the project
  
• Conduct workshops and interviews where required to address potential gaps in future-state Business Process and / or Methods & Procedures documentation
  
• Support the implementation of process improvements by providing guidance and documentation to relevant stakeholders
  
• Manage project “open items” pertaining to Business Process and / or Methods & Procedures to closure leveraging Business Process Flows and Methods & Procedures documents of record
  
• Manage interim process design and maintenance where temporary alterations in a standard Business Process may be required to manage anticipated system downtime or workarounds for production defects
  
Maintain Business Process and Methods & Procedures documents of record for the project team

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Requirements

• Bachelor's degree in Business, Information Systems, or a related field
  
• Proven experience as a Business Process Modeler or similar role
  
• Proficiency in using business process modeling tools (e.g., Visio, Lucidchart, or dedicated BPM tools)
  
• Strong understanding of business process modeling notations, particularly BPMN
  
• Excellent analytical and problem-solving skills
  
• Effective communication and collaboration abilities
  
• Knowledge of process improvement methodologies (e.g., Six Sigma, CMMI) is preferred
  
• State Government experience and specific experience in DHS or Child Welfare domains is preferred
  
Detail-oriented with a focus on producing high-quality deliverables

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Benefits