CRM Business Data Analyst jobs in Santa Rosa, CA

Job Summary:

The ERP Master Data Analyst works closely with all departments at Manzana. He/She will be responsible for delivering reliable and accurate master data. This position requires exceptional technical knowledge, interpersonal skills, and the ability to multi-task in a fast moving environment.

Essential Duties and Responsibilities

• Thoroughly understand Manzana’s business practices and procedures in order to assist and advise in design, development, communication of master data.
• Reviews all adds, drops, and changes to items setup, and processes accordingly with attention to accuracy.
• Apply NAV 2018 functional knowledge of manufacturing, warehousing, quality, and finance to ensure integrity of mission critical data.
• Adhere to processes related to the creation, maintenance, and quality of master data to ensure consistency.
• Improve the quality and accuracy of master data by participating in routine audits and data cleansing activities.
• Work with Business Analyst to leverage existing data to solve operational issues and advocate for future master data setups for Phase II ERP application setups (MRP, EDI, etc.).
• Document master data requirements. Create SOPs for setups where needed and refine existing SOPs.
• Analyze Master Data to align the ERP system with efficient business processes unique to process manufacturing.
• Work with users in Operations, Business Analyst(s), and management to determine appropriate system configuration and setup of items, customers, vendors, and bill of materials.
• Log master data problems and updates and documentation in Zen Desk support system.
• Take an active role in ERP modification projects including GAP/FIT Analysis, capturing business requirements, UAT, and post go-live support.
• Collaborate with NAV contractors in order to resolve issues.

• 2 years professional experience working with process manufacturing master data (Item Setups, Bill of Materials, Production Orders, Warehousing),
• Hands-on experience applying software to manufacturing needs and troubleshooting.
• Practical knowledge with Windows 7/8/10 operating systems.
• Prior recognition for providing outstanding customer service and problem resolution for end-users experiencing software issues
• 2 years of experience with specific technologies: Dynamics NAV 2018/D365 and higher or similar ERP application.
• Good written and verbal communication skills
• Understanding of Product Lifecycle Management.
• Intermediate proficiency with Excel, MS Dynamics NAV 2018/Business Central (or similar scale ERP) and master data management concepts.
• Confident, bright, articulate, innovative, highly motivated self-starter with a high energy level, a spirit of team effort and cooperation, and of the highest integrity.
• EDI experience a plus.
• SharePoint experience a plus.

Skills

• Ability to work independently and manage competing priorities.
• Ability to be proactive and anticipate future data needs to accommodate evolution of business.
• Knowledge of end to end Product, Manufacturing, Supply Chain, Retail and financial processes.
• Ability to work in a team environment to manage projects, including teammate deliverables, with leadership and diplomacy.
• Strong problem solving skills, analytical skills, creativity, logical thinking, level-headedness and resilience.
• Strong interpersonal skills, including the ability to interact with persons of various social, cultural, economic and educational backgrounds.

Work Environment

• Normal office environment
• Potential opportunity to work remotely