CRM Program Director jobs in Allentown, PA

CRM Residential has been a trusted name in the property management industry for over 46 years specializing in affordable housing. Our success story is a testament to the dedicated and talented individuals who have chosen to build their careers with us. We take great pride in our values, and we live and breathe them every day.

Working at CRM Residential is so much more than a job, it is a career with purpose. No matter what department or level of the company you join, our mission is to provide a comfortable and reliable home environment for those who need it most and to provide excellent service to our customers. You will make a difference.

Why Join the CRM Residential Team:

• Comprehensive Health Coverage
• Retirement Savings with employer contribution
• Bonus Potential
• Paid Time Off (PTO)
• Company Paid Holidays

What You’ll Get To Do:

The Assistant Apartment Manager acts as secretary, receptionist and leasing clerk for the building. They set the mood for the building by virtue of the fact that the Assistant Apartment Manager is the first contact person for visitors to the property as well as residents of the property. They must be familiar with every aspect of the site's policies and procedures and will be in charge upon the absence of the Community Manager. The Assistant Apartment Manager will be responsible for but not limited to:

• Process recertifications in accordance with HUD requirements, Section 42 of the IRS and Community Realty Management Procedural Manuals.
• Maintain and update resident files in accordance with CRM Residential procedures.
• Assist the Leasing Agent on showing ready apartments.
• Interviewing applicants, sending out the necessary forms for income verification and processing application package for approval and informing new applicants of requirements for residency.
• Assist with scheduling appointments including interviews, lease signing for move INS.
• Assist with incoming telephone calls, receiving and stamping all incoming mail.
• Purchase of all office supplies for the administrative operation of the property and process purchase orders for payment in the absence of the Property Manager.
• Maintain an inventory of all required forms and keep them up to date according to Community Realty Management instructions.
• Assist the Community Manager with program activities as necessary, and/or Resident Meetings.
• Collect and process all payments for rent, late charges, damages, late fees and other approved charges. Follow through with the actions on the timeline including legal proceedings for non-payment.
• Responsible for daily deposits of rents and faxing required documentation to the Accounts Payable. Directly responsible for the accuracy of the rent rolls.
• Responsible for the daily filing of all personal correspondence or resident’s files.
• Monitor the office and maintenance staff in the absence of the Community Manager.
• Refer residents, as necessary, to other agencies which might be better able to offer assistance.
• Develop and implement a continuing program of activities with and for apartment residents, including special events and ongoing instructional and recreational activities, such as the Neighborhood Network Center.
• Supervise Leasing /Administrative Assistant and monitor various reports for timeless and efficiency.
• Submit timely and accurate reports to CRM Residential such as but not limited to, Weekly Activity Reports, Time Sheets, Collection Activity Report, Recert Report, etc.
• Assist in month end closing by following check list provided by CRM Residential. Review the accuracy of the monthly reports.
• Assure that timeline is followed and that letters to delinquent residents are processed and mailed in accordance with timeline.
• Attend training as requested by CRM Residential.

Requirements:

• High School diploma; Degree in business, management or real estate preferred.
• Previous experience in property management or real estate. Experience level may vary due to the special needs of the property. Working knowledge of industry standards and regulations.
• Experience with Rural Development Properties
• Excellent written and verbal communication skills
• Strong organizational and project management skills
• Ability to work independently and as part of a team
• Passion for building and engaging communities
• Valid driver's license and reliable transportation
• Prior training in budget preparations and analyzing reports, marketing, and human resource management is preferred

About CRM Residential:

CRM Residential is an award-winning full-service property management company which professionally manages 11,000 apartments valued in excess of one billion. We are exclusively third-party so there is no conflict of interest between the properties that we manage for our clients and our own properties, because we do not own any properties. Our focus is dedicated to our clients.

We are an equal opportunity employer and welcome applicants from all backgrounds to apply. If you have a passion for office work and a desire to work for a reputable company, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Assistant Apartment Manager: 3 years (Preferred)

Ability to Relocate:

• Belvidere, NJ 07823: Relocate before starting work (Required)

Work Location: In person