CRM Program Director manages the Customer Relationship Management (CRM) enterprise initiative. Reviews CRM project proposals to determine costs, timeline, funding, staffing requirements and goals. Being a CRM Program Director requires a bachelor's degree in area of specialty. Typically reports to top management. The CRM Program Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a CRM Program Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Summary
This position is located in Veteran Services Division (VSD), within the Denver Logistics Center (DLC), Golden, Colorado.
The incumbent provides a wide variety of administrative, analytical, inventory management and technical duties. The incumbent participates in the development, assessment, implementation and oversight of numerous management decisions, policies and / or procedures related to VHA National Programs.
Duties
This is a bargaining unit position.
Areas of Consideration :
1st - Facility-wide (including satellites) 2nd - Administration or Staff office posting the vacancy. 3rd - All other Status eligibles.
The initial application review cut-off for this job announcement is 50 applications. The first 50 applications received will be considered first.
Applications received after the initial cut-off number (50 applications) may not receive consideration unless otherwise requested by management.
If management requests additional certificates, applicants will continue to be reviewed in groups of 50 in the order they applied.
Note : Submitting multiple applications will change the order in which your application is reviewed.
VA offers a comprehensive total rewards package :
Work Schedule : Monday - Friday, 8 : 00am - 4 : 30pm
Compressed / Flexible Schedule : May be available with supervisor approval.
Telework : May be available upon supervisor approval
Duty Location Status : Will work from a VA owned or leased space
Position Description Title / PD# : Program Specialist / PD44319A and PD44318A
Relocation / Recruitment Incentives : Not Authorized
Permanent Change of Station (PCS) : Not Authorized
Financial Disclosure Report : Not Required
Physical Demands : The work is primarily sedentary, but at times does require the incumbent to walk and be on his / her feet for prolonged periods.
Work also requires some standing, bending, and carrying of light items such as books and papers.
This position involves a multi-grade career ladder. The major duties listed below represent the full performance level of GS-11.
At the GS-09 grade level, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-11.
Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher level work, and availability of funds.
Promotion is not guaranteed and no promise of promotion is implied.
Major Duties :
prepares for signature of upper management and disseminated to a diverse audience.
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